At a Glance
- Tasks: Support contractors with pay queries and ensure smooth payroll processes.
- Company: Join a dynamic payroll team focused on excellent service.
- Benefits: Competitive salary, hybrid working options after probation, and professional development.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference by helping contractors solve their issues.
- Qualifications: Strong communication skills and a proactive problem-solving mindset.
The predicted salary is between 25000 - 28000 £ per year.
We are looking for a Contractor Care Advisor to join our Payroll team, supporting contractors with queries relating to pay, payments, and payroll processes. This role is ideal for someone who enjoys solving problems, taking ownership, and delivering a high level of service. You will be the first point of contact for contractor queries, responsible for understanding the issue, investigating the details, and driving each query through to a successful resolution. You will need to be confident handling a variety of conversations, including those that may be challenging, while maintaining a professional and supportive approach. The ability to communicate clearly, manage expectations, and proactively follow up on outstanding queries will be key to success in this role.
Key Responsibilities
- Own contractor queries from initial contact through to resolution, ensuring issues are investigated and closed effectively.
- Handle queries relating to contractor pay, payroll processes, payments, and account details.
- Provide accurate and timely responses via telephone and ticketing systems, working within agreed SLAs.
- Investigate issues thoroughly, identify solutions, and avoid unnecessary escalation where possible.
- Manage difficult conversations with professionalism, empathy, and confidence.
- Proactively follow up on outstanding queries to ensure contractors are kept updated.
- Support contractors with compliance processes and systems.
- Process advance payments and update contractor bank details where required.
- Complete welcome calls with new starters to provide support and guidance.
- Maintain confidentiality when handling sensitive personal and financial information.
- Work closely with internal teams to ensure best practices and continuous improvement.
About You
You are someone who takes pride in providing great service and enjoys finding solutions. You don’t just pass problems on — you take ownership, ask the right questions, and see things through. You will have:
- Strong communication and listening skills.
- A proactive approach to resolving issues.
- The confidence to handle challenging conversations.
- Excellent attention to detail and accuracy.
- The ability to prioritise and manage a busy workload.
- A positive attitude and willingness to learn.
- Customer service or support experience would be ideal, but we are also open to candidates who can demonstrate the right mindset, problem‑solving ability, and commitment to delivering an excellent customer experience.
- GCSE Maths and English (or equivalent) Grade C/4 or above.
- Strong written and verbal communication skills.
- Good IT skills and confidence learning new systems.
- Ability to work effectively in a fast‑paced environment.
- Previous payroll experience.
- Experience working with contractor queries, payments, or compliance processes.
If you are someone who enjoys helping people, solving problems, and taking ownership of the customer experience, we would love to hear from you. Please note that this role will require you to be based onsite at our HQ in Salford throughout the probationary period (6 months) to get the correct support and training, but there will be the opportunity to work on a hybrid basis following this (typically 3 days in the office a week).
Contractor Care Advisor in Salford employer: Morson Group
Join our dynamic Payroll team as a Contractor Care Advisor, where you will be empowered to take ownership of contractor queries and deliver exceptional service in a supportive work environment. Located in Salford, we offer a collaborative culture that values problem-solving and personal growth, with opportunities for hybrid working after your initial training period. Our commitment to employee development ensures that you will thrive in your role while making a meaningful impact on the contractor experience.
StudySmarter Expert Advice🤫
We think this is how you could land Contractor Care Advisor in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morson Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morson Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contractor Care Advisor in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morson Group:Your cover letter is your chance to shine! Tell us why you want to work at Morson Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morson Group!
How to prepare for a job interview at Morson Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
