Rail Training, Quality and Compliance Lead

About Us:

We were founded back in 1969 and have grown from very humble beginnings to a £1.3b global technical recruitment specialist organisation. With over 30 offices UK wide, office in Canada, USA, Australia and Europe, we are the UK\’s leading technical recruitment agency and the 3rd largest globally.

Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology. Ranking nationally as one of the Best Big Companies™ to work for, whilst being recognised for excelling in Learning and Development, it has never been a better time to explore career opportunities at Morson Group.

Job Purpose:

Monitor, review, evaluate and improve the quality of assessment processes and practice and ensure awarding organisation standards are maintained and monitored. The Delivery Assurance Manager is responsible for overseeing the daily quality-related activities within Morson Training, ensuring that all training delivery and internal processes meet or exceed industry standards. This role involves leading quality assurance efforts, implementing quality management systems, and fostering a culture of continuous improvement across all departments of Training Delivery.

Key Responsibilities:

• Define clear and transparent assessment processes, including criteria, methods, and standards, ensuring alignment with awarding organisation standards and guidelines.

• Evaluate assessment practices against established criteria and awarding organisation standards.

• Implement regular risk-based monitoring mechanisms via IQA to assess the effectiveness of assessment processes.

• Conduct periodic reviews to identify strengths, weaknesses, and areas for improvement.

• Facilitate continuous improvement initiatives, encouraging innovation and efficiency in training delivery and operational processes.

• Supporting with the development and implementation of quality assurance systems and processes.

• Provide Training Manager(s) with developmental feedback, advice, and support to help them performance manage and develop their Training and Assessors to improve their assessment practice.

• Ensuring that assessors and trainers are using valid and reliable assessment methods and techniques.

• To chair and minute IQA standardisation and qualification specific trainer/assessor meetings as appropriate.

• Monitoring the assessment practices of assessors and trainers to ensure they are consistent and fair, and all procedures are being followed.

• Providing feedback and support to assessors and trainers to improve their assessment practices.

• Ensuring that all assessment practices are compliant with relevant policies, procedures, and awarding body requirements.

• Maintaining accurate records and documentation of all quality assurance activities, ensuring risk. • Develops and monitors the company wide verification sampling plan and facilitates its implementation across dedicated sectors.

• Analysing IQA reports and reporting risk and risk reduction to key stakeholders.

• Ensure IQA activities are completed in line with awarding body requirements, maintaining standards, including direct claim status.

• Manage, monitor, and complete activities to key timeframes and awarding body requirements.

• Lead and support Quality Assurance standardisation across the business with a detailed and comprehensive plan.

• Support the achievement of IQA and Quality led KPI’s.

• Monitor under performance of quality KPI’s and support managers to take remedial action.

• Produce and communicate reports, to ensure managers have accurate information regarding IQA and activity.

• Keep up to date with and adhere to company, policies, and procedures at all times.

Key Competencies

• Excellent communication skills both written and verbal.

• Competent in the use and purpose of technology with strong IT skills in Microsoft office

• Coaching and mentoring of team members to improve performance.

• Influencing

• Organisational skills and a sound attention to detail

• A highly self-motivated individual with a positive ‘can do’ attitude.

• Good attention to detail.

• Good time management skills.

• Customer or Client Service Orientation.

• Good presentation skills.

• An excellent relationship builder.

• Good negotiation skills.

Working with us:

Alongside working at one of the UK’s Best Big Companies to work for™, you will also receive:

• 26 days holiday (plus bank holidays)

• Investment into your learning & development

• A colleague health and well-being programme

• Discounted gym membership rates

• Meritocracy incentive trips – 50 colleagues have just been to Mexico!

• Mental health support via free confidential advice and counselling services.

• Access to free wellbeing apps

• Free parking

T&C\’s:

Come from any background, industry or sector, if you have the right attitude, some great experience and a desire to be part of our award-winning team, we’d love to hear from you.

Morson Talent is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.