At a Glance
- Tasks: Be the welcoming face of Mott MacDonald, managing visitor experiences and office operations.
- Company: Join Mott MacDonald in the stunning Royal Liver Building, Liverpool.
- Benefits: Earn £13–£14 per hour with part-time hours and potential for permanent role.
- Other info: Enjoy a vibrant office atmosphere with opportunities for growth.
- Why this job: Perfect for hospitality pros wanting to shine in a corporate environment.
- Qualifications: Experience in front-of-house roles and excellent customer service skills.
The predicted salary is between 14 - 14 £ per hour.
Morson Edge is currently recruiting for a welcoming, professional and personable Front of House Receptionist to join Mott MacDonald at their impressive offices within the iconic Royal Liver Building, located at Liverpool’s famous Pier Head.
This is an excellent opportunity for someone with a strong hospitality or hotel reception background who is looking to transition into a corporate office environment.
Working within a modern office of approximately 60 desks, you will be the first point of contact for visitors, clients and colleagues, delivering an exceptional front-of-house experience and ensuring the smooth day-to-day running of reception.
Key Responsibilities:
- Providing a warm, professional and welcoming meet-and-greet service to all visitors and guests.
- Acting as the first point of contact for reception and front-of-house enquiries.
- Managing visitor arrivals and delivering visitor inductions.
- Coordinating and managing visitor car parking bookings.
- Arranging meeting room bookings and supporting meeting requirements.
- Maintaining a professional and organised reception area.
- Supporting the smooth day-to-day operation of the office.
- Using Microsoft Office applications, including Word, Excel and Outlook, for general administrative duties.
About You:
We are looking for someone who takes pride in delivering an outstanding customer experience and understands the importance of making a great first impression. Ideally, you will have:
- Previous experience in a front-of-house, hotel reception or hospitality role.
- Excellent customer service and communication skills.
- A friendly, approachable and professional manner.
- Strong organisational skills and the ability to multitask.
- Good IT skills, particularly Microsoft Word, Excel and Outlook.
- A proactive attitude and the ability to work independently.
- A genuine passion for creating a positive visitor experience.
Hospitality professionals looking to move into a corporate environment are particularly encouraged to apply.
What’s on Offer?
- Opportunity to work for Mott MacDonald, a leading professional services organisation.
- Beautiful office location within Liverpool’s iconic Royal Liver Building.
- Part-time working pattern, Tuesday to Thursday.
- Competitive hourly rate of £13–£14, depending on experience.
- Initial 6-month temporary contract, with the opportunity to become permanent subject to performance and business requirements.
Please note: There is no on-site staff parking available.
The Recruitment Process:
Initial interviews will take place via Microsoft Teams, followed by an opportunity to meet the team in person at the Royal Liver Building.
If you have a background in hospitality, hotel reception or front-of-house customer service and are looking for your next opportunity in a professional corporate setting, we’d love to hear from you! Apply today through Morson Edge.
Front Of House Receptionist - Part-Time in Liverpool employer: Morson Group
Morson Group is an exceptional employer, recognised as one of the UK's Best Big Companies to work for, offering a supportive family-run culture that prioritises employee well-being and development. With 26 days of holiday, bespoke training programmes, and comprehensive mental health support, employees are empowered to grow and thrive in their roles, particularly within the dynamic Payroll team at our Salford office.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Receptionist - Part-Time in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Morson Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Morson Group and let us see your personality shine through!
We think you need these skills to ace Front Of House Receptionist - Part-Time in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Morson Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Morson Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Morson Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Morson Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Morson Group will surely appreciate.
