At a Glance
- Tasks: Lead a major CRM transformation and collaborate with stakeholders to shape the future of CRM.
- Company: Dynamic enterprise environment in Central London or Chesterfield.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a team focused on continuous improvement and agile methodologies.
- Why this job: Make a real impact on CRM processes and drive innovation in a collaborative setting.
- Qualifications: Experience in CRM implementations, strong stakeholder engagement, and business analysis skills.
The predicted salary is between 50000 - 60000 £ per year.
- Lead Business Analyst - CRM (Dynamics 365 / Salesforce)
- Contract duration: 6 Months
- Pay range: £500.00- £600.00 per day/ Inside IR35
The Role
We're looking for an experienced Lead Business Analyst to play a key role in a major CRM transformation programme.
Working within a large-scale enterprise environment, you'll lead business analysis activities to shape the future CRM landscape, working closely with business stakeholders to define requirements, improve processes and support the implementation of a new Sales CRM platform.
This is a highly collaborative, discovery-focused role requiring strong stakeholder engagement across multiple business functions, with the opportunity to influence how CRM is used across the organisation.
Key Responsibilities
- Lead business analysis activities across a complex CRM transformation programme.
- Work closely with senior stakeholders, including Product Owners and multiple business teams, to gather, validate and prioritise business requirements.
- Review current business processes, customer data and operational challenges to define future-state CRM solutions.
- Facilitate workshops, stakeholder interviews and requirements sessions.
- Produce high-quality business requirements, process maps, user stories and functional documentation.
- Conduct gap analysis, process mapping and current vs future state assessments.
- Support business case development and help drive data-led decision making.
- Collaborate with Solution Architects, Project Managers, Developers and Test teams to ensure successful delivery.
- Drive continuous improvement using Agile, Lean and Business Process Re-engineering methodologies.
Skills & Experience Required
- Proven experience as a Lead Business Analyst on large-scale transformation programmes.
- Strong experience delivering or supporting CRM implementations, particularly Microsoft Dynamics 365 or Salesforce.
- Excellent stakeholder management skills with the ability to engage senior business leaders and cross-functional teams.
- Strong requirements gathering, workshop facilitation, business process mapping and documentation skills.
- Understanding of CRM processes, customer journeys and customer data migration.
- Experience working within Agile delivery environments.
- Technical Environment
- Microsoft Dynamics 365
- Salesforce
- Service Now
- Adobe Campaign / Adobe Experience Cloud
- Marketing Cloud platforms
- Google Analytics
- API integrations and system data flows
- Ideal Background
- CRM Business Analyst with strong Sales CRM experience.
- Experience delivering or supporting a Dynamics 365 or Salesforce implementation.
- Background within a retail or customer-facing organisation.
- Strong understanding of customer data, CRM tooling and business process transformation.
- BCS Business Analysis qualification (or equivalent) is desirable, alongside Agile, Lean or Six Sigma certifications.
- #J-18808-Ljbffr
Lead Business Analyst employer: Morson Group
As a Senior CATIA Design Engineer, you will join a forward-thinking company that values innovation and collaboration in the aerospace sector. With a hybrid working model that promotes work-life balance and a culture of mentorship, you will have ample opportunities for professional growth while contributing to cutting-edge landing gear systems for both civil and military aircraft. Our commitment to employee development and the use of advanced technology ensures that you will thrive in a dynamic environment that prioritises excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Business Analyst
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Morson Group, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Lead Business Analyst
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Morson Group.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Morson Group. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Morson Group
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
