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- Tasks: Manage customer appointments and coordinate with engineers for a national project.
- Company: Join Morson Group, a leader in customer care solutions.
- Benefits: Earn £14.00 per hour plus holiday pay with flexible shift options.
- Other info: Office-based role with opportunities for growth and development.
- Why this job: Be part of a vital project and enhance your communication skills.
- Qualifications: Previous call centre experience and strong interpersonal skills required.
The predicted salary is between 28000 - 29000 £ per year.
Morson Group is recruiting a Scheduling Coordinator based in Farnborough, United Kingdom, to support a national project replacing Virgin Media routers. This position involves managing customer appointments, liaising with engineers, and using the Remedy ticketing system.
Candidates should have prior call center experience, a confident telephone manner, and strong interpersonal skills. This is an office-based role offering £14.00 per hour plus holiday pay, with the opportunity for shift work depending on demand.
Scheduling Maestro: Customer Care Advisor (4-Month) in Farnborough employer: Morson Group
Contact Detail:
Morson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Maestro: Customer Care Advisor (4-Month) in Farnborough
✨Tip Number 1
Get to know the company! Research Morson Group and their projects, especially the Virgin Media router replacement. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role requires a confident telephone manner, try role-playing with friends or family. Get comfortable handling different customer scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s like to work at Morson Group.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing the Scheduling Maestro role!
We think you need these skills to ace Scheduling Maestro: Customer Care Advisor (4-Month) in Farnborough
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your call centre experience in your application. We want to see how your past roles have prepared you for managing customer appointments and liaising with engineers.
Be Confident and Personable: Since this role requires a confident telephone manner, let your personality shine through in your written application. We love seeing candidates who can communicate effectively and connect with customers.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Scheduling Maestro role. We appreciate when candidates take the time to do this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morson Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Scheduling Coordinator. Familiarise yourself with managing customer appointments and liaising with engineers, as these will be crucial in your role.
✨Show Off Your Call Centre Skills
Since prior call centre experience is a must, be ready to discuss specific examples from your past roles. Highlight how you handled difficult calls or managed multiple tasks simultaneously to demonstrate your capability.
✨Practice Your Telephone Manner
A confident telephone manner is essential for this position. Consider doing mock interviews over the phone with a friend to refine your communication skills and ensure you sound professional and approachable.
✨Familiarise Yourself with Remedy
If you have experience with ticketing systems like Remedy, great! If not, do a bit of research on it. Being able to discuss how you would use such a system to manage customer queries will show your proactive approach.