Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer cases and schedule engineers for router replacements.
- Company: Join a dynamic team supporting a national project with Virgin Media.
- Benefits: Earn £14.00 p/h plus holiday pay, with full training provided.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a difference by ensuring smooth router replacements for customers.
- Qualifications: Previous call centre experience and strong communication skills required.
The predicted salary is between 29000 - 31000 £ per year.
Duration – 4 months
Rate: £14.00 p/h + £2.04 p/h holiday pay
Location: Hampshire, GU14 7DL – office-based 5 days per week
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.
Key Responsibilities
- Use the Remedy ticketing system to manage and update customer cases.
- Schedule engineers to visit customer properties to replace routers.
- Make outbound calls to customers to confirm availability and arrange suitable appointment times.
- Liaise between customers and field engineers to ensure smooth and timely job completion.
- Update records accurately and maintain clear communication with the wider project team.
Requirements
- Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
- Confident telephone manner and strong interpersonal skills.
- Ability to work in a fast‑paced, high‑volume environment.
- Experience using ticketing or scheduling tools – Remedy experience preferred.
- Strong organisational and time‑management skills.
Additional Information
- Majority of the work involves outbound calling to customers.
- Full training will be provided on project-specific systems and processes.
- This role may involve shift work depending on project demands.
For more information on this role, please contact Scarlet Wilson.
Customer Service Advisor in Farnborough employer: Morson Group
Contact Detail:
Morson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Farnborough
✨Tip Number 1
Get to know the company! Research Virgin Media and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calls, try role-playing with a friend. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Be proactive! If you get the chance, reach out to the hiring manager or recruiter on LinkedIn. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in call centres or the telecoms industry. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let us know about your confident telephone manner and interpersonal skills. A brief example in your application can really make you stand out!
Be Organised: We love candidates who can manage their time well! Mention any tools or methods you use to stay organised, especially if you have experience with ticketing or scheduling systems like Remedy.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role quickly!
How to prepare for a job interview at Morson Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with the key tasks like using the Remedy ticketing system and scheduling engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Call Centre Skills
Since previous call centre experience is a must, be ready to discuss your past roles. Think of specific examples where you handled customer queries or managed schedules effectively. Highlight your confident telephone manner and how you maintained clear communication with customers and team members.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, organisation is key. Prepare to share how you prioritise tasks and manage your time effectively. You could mention any tools or methods you use to stay organised, especially if you've worked with ticketing or scheduling systems before.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the project and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to clarify any doubts you might have.