At a Glance
- Tasks: Manage customer appointments and schedule engineers for router replacements.
- Company: Join a dynamic team supporting a national project with Virgin Media.
- Benefits: Earn £14.00 p/h plus holiday pay, with full training provided.
- Other info: Fast-paced environment with opportunities for growth and shift work.
- Why this job: Make a real difference in customer service while gaining valuable experience.
- Qualifications: Previous call centre or telecoms experience preferred; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Duration – 4 months
Rate: £14.00 p/h + £2.04 p/h holiday pay
Location: Hampshire, GU14 7DL – office-based 5 days per week
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.
Key Responsibilities- Use the Remedy ticketing system to manage and update customer cases.
- Schedule engineers to visit customer properties to replace routers.
- Make outbound calls to customers to confirm availability and arrange suitable appointment times.
- Liaise between customers and field engineers to ensure smooth and timely job completion.
- Update records accurately and maintain clear communication with the wider project team.
- Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
- Confident telephone manner and strong interpersonal skills.
- Ability to work in a fast‑paced, high‑volume environment.
- Experience using ticketing or scheduling tools – Remedy experience preferred.
- Strong organisational and time‑management skills.
- Majority of the work involves outbound calling to customers.
- Full training will be provided on project-specific systems and processes.
- This role may involve shift work depending on project demands.
For more information on this role, please contact Scarlet Wilson.
Administrator in Farnborough employer: Morson Group
As an Administrator at our Hampshire office, you will be part of a dynamic team dedicated to delivering exceptional service on a national scale. We pride ourselves on fostering a supportive work culture that values employee growth, offering comprehensive training and development opportunities to enhance your skills. With competitive pay and a focus on work-life balance, this role provides a meaningful chance to contribute to a significant project while enjoying the benefits of a collaborative and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Farnborough
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calls, make sure you’re comfortable chatting with people. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed schedules or handled multiple tasks at once. This will impress them during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in call centres or the telecoms industry. We want to see how your skills match the role, so don’t be shy about showcasing your organisational and time-management abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduling Administrator role. Mention your confidence in handling customer calls and any experience with ticketing systems like Remedy.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong interpersonal skills. We love candidates who can communicate clearly and effectively, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Morson Group
✨Know Your Ticketing Systems
Familiarise yourself with the Remedy ticketing system, as it's crucial for this role. If you have experience with similar systems, be ready to discuss how you've used them in past roles.
✨Show Off Your Call Centre Skills
Highlight your previous call centre experience and how it has prepared you for this position. Be prepared to share specific examples of how you've handled customer interactions and resolved issues.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Think of examples where you've successfully managed multiple tasks or schedules, and be ready to explain your time-management strategies.
✨Practice Your Communication Style
Since you'll be making outbound calls, practice your telephone manner. Ensure you sound confident and friendly, as strong interpersonal skills are key to liaising with customers and engineers.
