Office Location: Gadeon House, Exeter, EX1 3UT
Hybrid Working Schedule: After completion of a successful training period (up to 3 months), successful candidates will be expected to work 1 day per week in-office and 4 days per week remotely/working from home.
Contract: Monday - Friday (8am-4pm or 9am-5pm - depending upon Team option)
Total hours paid per week: 37 per week
Duration: 12 months from date of commencement
Gross (before tax) hourly rate: £14.04
Morson Edge are working with a major player in the Energy Sector who have opportunities for Customer Service Advisors to join established teams at their Head Office in Exeter. All roles are offered on a (renewable) contract basis and will commence with a 12 month assignment. Hybrid working - after completion essential training and the ability to demonstrate confidence with client’s systems and processes - will mean you’ll ultimately work 1 day per week in-office and the balance of the week (4 days) from home (possibly subject to later change).
Role Purpose & Typical Activities
- As a Customer Service Advisor, you’ll be assisting and supporting some of our client’s Public Sector and Large Business customers on a day to day basis.
- You’ll be the first point of contact for customers - supporting them from contract signature through to their energy goals helping them to navigate their energy journey with confidence and clarity.
- Whether resolving a billing query or guiding a customer through their account, you’ll help deliver a seamless experience that reflects the Business’s commitment to service and sustainability.
- You’ll be part of a collaborative team that values ideas and continuous improvement.
- You will respond to written and phone enquiries from large Public Sector clients
- You will provide accurate and timely resolutions to customer queries
- You will collaborate with internal teams to meet customer needs
- You will maintain detailed records and ensuring data accuracy
- You will support customers in understanding their energy contracts and services
Criteria
- Previous experience of Customer Service within a business/commercial environment
- A natural who enjoys working in a fast-paced, team-oriented environment
- Clear, confident, verbal and written communication skills
- Competent user of Outlook, Microsoft Word and Excel
- Ability to manage multiple tasks and prioritise effectively
- A calm and considerate approach to customer interactions
- Attention to detail
- Resilience - knowing when to ask for help and knowing when to challenge
- An appetite for learning new systems and processes
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Customer Services Advisors x 3 - Hybrid in Exeter employer: Morson Group
Morson Group is an exceptional employer, recognised as one of the UK's Best Big Companies to work for, offering a supportive family-run culture that prioritises employee well-being and development. With 26 days of holiday, bespoke training programmes, and comprehensive mental health support, employees are empowered to grow and thrive in their roles, particularly within the dynamic Payroll team at our Salford office.
