Facilities Assistant
- Location: STC Coventry
- Department: Facilities Management
- Team: Front of House & Logistics
- Level: 1
- Reports to: Facilities Management Team
Role Purpose
The Facilities Assistant is responsible for providing effective front-of-house and logistical support across the building. The role covers a broad range of facilities activities,including deliveries and post,porterage,furniture moves,stationery and consumables,and meeting and event room set-up.
Key Responsibilities
Logistics & Facilities Support
- Sort and manage incoming and outgoing post and deliveries, ensuring items reach the appropriate destination.
- Oversee the building loading bay.
- Assist with small office moves and furniture movements.
- Set up and reconfigure meeting and conference rooms as required.
- Ensure floor hubs are appropriately stocked with stationery and consumables.
- Undertake additional facilities and logistical tasks as required to support the needs of the role.
Customer Service & Front of House
- Welcome visitors to site in a professional and friendly manner.
- Notify hosts promptly when visitors arrive and ensure visitors are collected in a timely manner.
- Work collaboratively with the wider STC FM Team, Front of House & Logistics Team, outsourced FM provider and Security provider.
- Maintain the appearance and presentation of Front of House areas in line with building standards.
- Take a proactive approach to customer service and promote excellent service standards and behaviours.
Security & Access
- Deliver security-related services in accordance with site service level agreements.
- Help ensure the site remains secure and safe.
- Ensure that only authorised individuals are permitted to access the location.
- Prepare and administer STC Security passes and manage access requests for the London office.
Health & Safety
- Follow all relevant Health & Safety policies and procedures.
- Support the orientation of new starters, ensuring they understand and observe company statutory Fire and Safety Regulations.
- Act as a Health & Safety ambassador by promoting positive safety behaviours and practices.
- Support the FM Team during fire and emergency evacuation procedures.
Experience & Qualifications
The successful candidate will ideally have:
- Experience in a logistics environment.
- Experience working within a large, busy corporate environment.
- Customer service experience.
- A professional and smart appearance.
- Good Health,Safety & Wellbeing awareness.
Skills & Personal Attributes
We are looking for someone who demonstrates:
- Exceptional customer service skills.
- A professional, friendly and approachable manner.
- A smart and professional presentation.
- A strong team-working approach.
- Good IT literacy.
- Enthusiasm and a positive attitude.
- The ability to communicate effectively at all levels.
- Strong attention to detail.
What Success Looks Like
Success in this role means providing a consistently professional,responsive and customer-focused facilities service,ensuring day-to-day logistics,front-of-house operations,security support and Health & Safety requirements are delivered to a high standard.
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Facilities Assistant in Coventry employer: Morson Group
Morson Group is an exceptional employer, recognised as one of the UK's Best Big Companies to work for, offering a supportive family-run culture that prioritises employee well-being and development. With 26 days of holiday, bespoke training programmes, and comprehensive mental health support, employees are empowered to grow and thrive in their roles, particularly within the dynamic Payroll team at our Salford office.
