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- Tasks: Deliver top-notch customer service and manage inquiries in the aerospace aftermarket.
- Company: Join a leading aerospace company in Wolverhampton with a focus on customer satisfaction.
- Benefits: Earn £17.00 per hour with a 6-month contract and gain valuable experience.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to work in a dynamic team and enhance your career in aerospace.
We have a requirement for a Customer Service Representative specialising in an Aftermarket environment working with our Aerospace client based in Wolverhampton. Responsibilities for this role include promptly responding to and managing customer calls and inquiries to offer updates on their orders, thereby ensuring seamless customer service operations.
Our client is seeking a highly motivated individual with exceptional attention to detail, a background in decision-making, and a strong sense of responsibility. The ideal candidate should demonstrate the ability to take initiative and operate with the utmost personal integrity.
Daily Duties:- Drive a customer-centric culture within the Aftermarket Service Team, ensuring every interaction prioritises customer satisfaction.
- Serve as the primary point of contact for a portfolio of customers in the Aftermarket area, managing their inquiries and needs efficiently.
- Enhance customer information, communications, and documentation to elevate service levels and ensure clarity.
- Collaborate proactively within a multi-disciplinary team to meet and exceed customer expectations and deadlines.
- Independently handle customer inquiries via telephone or electronic channels, providing information, managing accounts, generating quotations, and resolving issues promptly.
- Coordinate scheduling and order management activities, ensuring alignment with customer delivery requirements and operational team commitments.
- Conduct reviews of requests for quotation (RFQ), purchase orders (PO), and contracts to ensure compliance with contractual obligations.
- Utilise organisational and product knowledge to address complex inquiries and provide personalised follow-up to customers, deviating from scripted responses when necessary.
- Develop documentation and standard procedures to address difficult customer issues, requests, and complaints, directing queries to appropriate departments or personnel as needed.
- Monitor adherence to agreed-upon schedules, manage customer expectations, and provide regular status reports, identifying and escalating operational performance issues promptly.
- Collaborate with internal teams such as production, sales, shipping, and warehouse to expedite or trace shipments and resolve issues effectively.
- Report issues through the Quality, Cost, Delivery, People, Safety (QCPC) procedure and resolve invoice queries to ensure timely cash collection.
- Operate in alignment with the company's ethical standards, information technology policies, people philosophies, and EH&S (Environment, Health, and Safety) policies and procedures.
- Demonstrate understanding and actively participate in continuous improvement (CI) and Lean activities, driving improvements within the team and processes wherever possible.
- Passion for delivering excellent customer service and effective communication skills.
- Familiarity with SAP experience in sales and distribution modules.
- Experience in customer service, demonstrating the ability to manage relationships effectively and attention to detail.
- Practical knowledge and understanding of the aerospace industry, particularly with a military focus.
- Understanding of export requirements, including EUU's and export licenses.
- Previous exposure to continuous improvement methodologies and Lean principles.
Customer Service - Aftermarket in Wolverhampton employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Aftermarket in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service - Aftermarket in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role in the Aftermarket environment. Highlight your experience in managing customer inquiries and any relevant skills that align with the job description, like attention to detail and decision-making.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries effectively.
Showcase Your Skills: Don’t forget to highlight your familiarity with SAP and any experience you have in the aerospace industry. If you’ve worked with export requirements or continuous improvement methodologies, make sure to mention those too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Morson Edge
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Be ready to discuss how you would handle various customer scenarios, especially in an aftermarket context. Think about examples from your past experiences that showcase your ability to manage inquiries and resolve issues effectively.
✨Familiarise Yourself with Aerospace Terminology
Since this role is with an aerospace client, it’s a good idea to familiarise yourself with relevant industry terms and concepts. This will not only help you understand the job better but also show the interviewer that you’re genuinely interested in the field and ready to hit the ground running.
✨Demonstrate Attention to Detail
Given the emphasis on attention to detail in the job description, prepare to highlight instances where your meticulousness made a difference. Whether it was catching an error in an order or ensuring compliance with contractual obligations, be specific about how your attention to detail has positively impacted customer satisfaction.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you’ve worked effectively within teams in the past. Share examples of how you’ve contributed to team goals, especially in high-pressure situations, and how you’ve helped enhance customer service operations through teamwork.
