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- Tasks: Manage credit control processes and support debt recovery for a dynamic Trust.
- Company: Join a forward-thinking Trust focused on financial stability and community impact.
- Benefits: Home-based role with flexible hours and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in financial management while developing your skills.
- Qualifications: GCSEs in Maths and English; experience in credit control is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Home Based Credit Controller.
Ensure all your application information is up to date and in order before applying for this opportunity.
Duration End: Mid-late September 2026
Working Hours: 37hpw (8.30am-5.00pm with an hour lunch break Mon-Thurs & 8.30am-4.30pm on Friday)
Job Purpose: As a valued member of the processing team to help deliver the credit control function on behalf of the Trust and its subsidiaries. Without effective collection processes, the Trust would be unable to effectively manage cashflow which could affect the future financial stability of the organisation.
To help support the delivery of the Trust's debt recovery activities, to include but not limited to:
- Collection processing of consumer and commercial debt across c.8.5K customers
- Issuing of around 10.5K dunning/reminder letters
- Managing around 500+ payment plans
- Initiating approx. 500+ legal referrals through our 3rd party external provider
- Managing write-offs
- Working extensively with budget holders to progress and proactively manage the Trust's debtors
Key Accountabilities:
The risks associated with this role are both financial and reputational. Without effective Debt Collection processes, the Trust would be unable to collect any monies owing. The impact of ineffective Credit Management would leave the Trust open to legal counter claims and customer complaints. Handling of confidential data and financial details require this role to fully comply with Data Protection Act.
To comply with credit control processes and ensure financial transactions are performed in accordance with policies and all applicable statutory laws and regulations. This requires in depth, detailed knowledge of all processes, accounting practices and applicable legislation. It is the responsibility of the role to contribute to the review, design and implementation of processes which deliver all required results, taking account of business and customer requirements.
To actively support the credit control manager in performing the key activities across the wider debt recovery function and to ensure that all Credit Control operations are carried out in an efficient, effective manner and in accordance with agreed SLAs. This operates to a quality management system (QMS) and control measures to ensure correct outputs are achieved.
To ensure that Trust debt is collected as quickly and efficiently as possible to provide maximum cash flow using influencing and communication skills and sound judgment to achieve best outcomes for the Trust in each individual case, e.g., agreeing successful payment plans. Building rapport with customers in order to achieve a realistic outcome and maintain customer satisfaction.
Recommend debts for write off and customer refund. To engage with key stakeholders throughout Trust to promote services and grow relationships to benefit the Trust. Hold regular debt reviews to encourage stakeholders to resolve queries, keep write offs up to date and discuss service issues in order to ensure up to date debtors ledger.
Assisting colleagues with following SAP & Trust processes and procedures, providing training as required. The job holder must have excellent communication skills in order to provide clear instruction to colleagues about the process and rationale behind it.
Carry out the following senior duties in addition to credit control duties:
- Train and mentor both new and junior members of the team
- Attend SAP national forum to identify efficiencies and be able to write a business case for consideration by the S2C Manager
- Maximise revenue for Trust for Utilities/Rent
- Responsible for incoming revenue of £40k pa for unpaid direct debits
- Organise and lead regular debt reviews with colleagues/groups within Trust
- Lead the way by ensuring the most effective debt collection methods are used
- Provide absence cover for team manager, e.g., producing month end reports, completing and authorising refunds, ensuring all tasks completed by team, carry out SAP testing and authorise changes to go into PRD, organise and chair team meetings
- Regular user acceptance testing on financial transactions across various platforms
- Work to cyclical financial deadlines, meeting month end and year end deadlines for debtor chasing, cash collection, cash postings and allocation, unallocated cash and customer refunds
Displaying the Trust values and behaviours at all times. Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values.
Key Relationships:
To engage all stakeholders throughout Trust to promote services and grow relationships to benefit the Trust.
Knowledge, Experience & Skill:
- Educated to GCSE level including Maths & English
- Member of the Chartered Institute of Credit Management (desirable)
- Extensive Credit Control/Debt Recovery Experience
- Experience of operating to a quality management system
- Confident user of Word and Excel
- SAP experience in particular FICO, Credit Management and SD modules
- Ability to understand and work within organisational policies. Suggest and implement improvements
Credit Controller in Watford employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Watford
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for credit controllers and practice your answers. Show off your knowledge of debt recovery processes and how you can contribute to the Trust's financial stability.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Trust and contributing to its success.
We think you need these skills to ace Credit Controller in Watford
Some tips for your application 🫡
Keep It Relevant: When you're writing your application, make sure to highlight your experience in credit control and debt recovery. Tailor your CV and cover letter to show how your skills match what we're looking for in this role.
Showcase Your Skills: Don’t forget to mention your communication skills and ability to build rapport with customers. These are key for the Credit Controller position, so give us examples of how you've used these skills in past roles.
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Avoid jargon unless it’s relevant, and keep your sentences short to make it easy for us to read.
Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Morson Edge
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of cash flow management, debt recovery processes, and relevant legislation. Be ready to discuss how you've successfully managed debts in the past and any specific metrics you've achieved.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've built rapport with customers or stakeholders to resolve issues. Think about times when your influencing skills led to successful outcomes, and be ready to share these stories during the interview.
✨Familiarise Yourself with SAP
Since SAP experience is mentioned in the job description, make sure you know the basics of the FICO, Credit Management, and SD modules. If you have specific experiences using SAP, prepare to discuss them. This will show that you're not just familiar with the software but can also leverage it effectively.
✨Understand the Trust's Values
Research the Trust's values and behaviours. During the interview, demonstrate how your personal values align with theirs. Be prepared to discuss how you would promote diversity and inclusion within the team, as this is an important aspect of the role.