At a Glance
- Tasks: Lead the Service Desk team to enhance digital support and user experience.
- Company: Join a global consultancy known for engineering and technical solutions.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by improving IT service delivery and user engagement.
- Qualifications: Experience in Service Desk operations and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid (2-3 days in Warrington)
Contract: Inside IR35
Day rate: £220 per day
Duration: 6 months+
Start date: ASAP
Clearance: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS
Key words: Service Desk, Microsoft 365, Digital, adoption, training.
We have a fantastic opportunity for an experienced Service Desk Enablement Lead. The Client is a Global Consultancy specialising in providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded.
This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support.
Key Responsibilities
- Identify gaps in adoption and user experience across the organisation
- Drive behaviour change to ensure tools are used effectively in day-to-day work
- Design and own a structured IT training and enablement programme
Service Desk Enablement Lead in Warrington employer: Morson Edge
As a Service Desk Enablement Lead at our Global Consultancy, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, ensuring you can enhance your skills while contributing to impactful projects. Our inclusive work culture values diverse perspectives, making it an excellent place for those seeking meaningful and rewarding employment in Warrington.
