At a Glance
- Tasks: Lead a dynamic team in a fast-paced contact centre, ensuring efficient parts coordination and service delivery.
- Company: Join a well-established national organisation known for operational excellence and customer support.
- Benefits: Enjoy competitive salary, pension scheme, 24/7 GP services, and discounts across major brands.
- Other info: Opportunities for career progression and regular staff engagement activities await you!
- Why this job: Make a real impact by driving team performance and improving customer outcomes in a supportive environment.
- Qualifications: Experience in people management and WIP coordination, with strong data analysis skills.
The predicted salary is between 28789 - 35000 € per year.
This is an opportunity to join a well-established national organisation operating within the specialist services and aftercare sector. The business partners with major retailers, insurers and commercial clients to deliver high-quality customer support and operational solutions that sit at the heart of the customer journey. With a strong reputation for service delivery, operational excellence and continuous improvement, the organisation relies on a fast-moving logistics and coordination function to ensure customer outcomes are delivered efficiently and to a high standard. Data, insight and people leadership are central to how the business operates and improves performance.
As Parts Team Manager, you will lead a busy, contact centre-based operational team responsible for the coordination of parts, workflow (WIP), supplier activity and job progression. This is a hands-on leadership role where success comes from combining strong people management with confident use of data, reporting and performance insight. You will be responsible for ensuring operational flow, reducing delays, improving efficiency and maintaining a high level of service delivery. You will also play a key role in shaping team culture, driving engagement and supporting continuous improvement across a fast-paced and evolving environment.
Key Responsibilities
- Lead, coach and develop a high-performing operational team within a contact centre environment
- Manage Work in Progress (WIP) to ensure efficient movement and completion of jobs
- Use MI, reporting and data analysis to monitor performance and drive decision making
- Track and improve productivity, quality, attendance and overall team engagement
- Oversee parts ordering, stock control and supplier coordination
- Identify trends, risks and opportunities to improve operational performance and customer outcomes
- Support compliance with internal processes and regulatory standards, including FCA requirements
- Collaborate with wider business functions to ensure a seamless customer journey
- Support implementation of new processes, systems and operational change
- Foster a positive, accountable and high-performance team culture
About You
- Proven experience in people management within a contact centre or operational environment
- Strong background in WIP management and workflow coordination
- Confident working with data, MI reporting and performance analysis to drive improvement
- Experience overseeing stock, parts, suppliers or similar operational processes
- Strong leadership skills with a track record of developing teams
- Excellent organisation, prioritisation and problem-solving ability
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced, regulated environment
- Strong Microsoft Office / 365 skills and experience using operational systems
- Proactive, accountable and focused on delivering strong customer outcomes
What's on Offer
- Competitive salary and pension scheme
- Access to 24/7 GP services for you and your household
- Discounts across retail, cinema and major brands
- Clear progression and development opportunities
- Recognition schemes including employee awards
- Mental health and wellbeing support, including trained first aiders
- Employee Assistance Programme covering counselling, financial and legal support
- Regular staff engagement activities and social events
- Free on-site parking (where applicable) and good transport links
Senior Manager, Quality Management in Somerset employer: Morson Edge
Join a well-established national organisation in Weston-super-Mare, where you will lead a dynamic team in a fast-paced contact centre environment. With a strong focus on employee development, competitive benefits including 24/7 GP services, and a culture that prioritises engagement and continuous improvement, this role offers a meaningful opportunity to make a significant impact on customer outcomes while enjoying a supportive workplace. The company is committed to recognising and rewarding your contributions, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Quality Management in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Manager, Quality Management in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management and operational experience, especially in a contact centre environment, to show us you're the right fit for the Parts Team Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Share specific examples of how you've led teams and improved operational performance in the past.
Showcase Your Data Skills:Since data and performance insight are key to this role, make sure to mention any experience you have with MI reporting and data analysis. We want to see how you’ve used data to drive decision-making and improve team outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Morson Edge
✨Know Your Numbers
Since the role involves a lot of data analysis and performance monitoring, make sure you brush up on relevant metrics and KPIs. Be ready to discuss how you've used data in past roles to drive improvements and make decisions.
✨Showcase Your Leadership Style
This position requires strong people management skills, so think about examples that highlight your leadership style. Prepare to share specific instances where you've successfully coached or developed team members in a contact centre environment.
✨Understand the Business
Familiarise yourself with the company’s operations and its partners. Knowing how they deliver customer support and operational solutions will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of scenarios where you've improved efficiency or resolved issues in a fast-paced environment, and be ready to discuss your thought process.
