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- Tasks: Assist customers with billing inquiries and provide top-notch service.
- Company: Join Severn Trent Water, a leading UK utilities provider.
- Benefits: Earn £13.10 per hour with 25 days holiday plus bank holidays.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Temporary contract with potential for future opportunities.
Location: Severn Trent Water, Shelton (Shrewsbury)
Contract: 3-month temporary contract
Start Date: 2nd February
Pay Rate: £13.10 per hour
Hours: 37 hours per week, Monday to Friday, 9am–5pm
Holiday: 25 days annual leave (pro rata) plus bank holidays
Customer Service Advisor in Shelton employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Shelton
✨Tip Number 1
Get to know the company! Research Severn Trent Water and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisor in Shelton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills match up with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! We love it when applicants tailor their CV and cover letter to highlight relevant experience and skills that align with the Customer Service Advisor role. Show us why you're the perfect fit!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Morson Edge
✨Know Your Stuff
Before the interview, make sure you understand Severn Trent Water's services and values. Brush up on common billing queries and customer service scenarios. This will show that you're genuinely interested in the role and ready to tackle any questions thrown your way.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service. Think about how you've handled difficult customers or resolved billing issues in the past. Practising with a friend can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it's a temporary contract, first impressions matter! Dress smartly and professionally for the interview. It shows respect for the company and the role you're applying for, and it can boost your confidence as well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team you'll be working with or the training process. It demonstrates your enthusiasm for the position and helps you gauge if the company is the right fit for you.
