At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing daily operations.
- Company: Join a busy corporate office in vibrant Victoria, London.
- Benefits: Earn £22.00 per hour with flexible working hours and a supportive team.
- Other info: Opportunity for growth in a dynamic workplace with a focus on safety and teamwork.
- Why this job: Make a real impact in a professional environment while enhancing your customer service skills.
- Qualifications: Experience in reception or administration, excellent communication, and organisational skills.
The predicted salary is between 22 - 22 £ per hour.
- Front of House & Workplace Coordinator
- Pay Rate: £22.00 per hour
- Working Hours: Monday Thursday, 9:00am 5:00pm Friday, 9:00am 3:00pm
- Contract Length - 27th of August to the 17th of September
- Be the Face of a Professional Workplace
We're looking for an experienced and personable Front of House & Workplace Coordinator to join a busy corporate office in the heart of Victoria, London.
This is an excellent opportunity for someone who enjoys delivering exceptional customer service while ensuring the smooth day-to-day running of a professional workplace.
As the first point of contact for visitors, clients and colleagues, you'll play a key role in creating a welcoming environment and supporting the wider business.
Key Responsibilities Front of House
- Welcome visitors, clients and colleagues with a professional and friendly approach.
- Manage the reception area, ensuring it is always presentable and well organised.
- Handle incoming calls, emails and general enquiries.
- Manage visitor access and ensure a positive front-of-house experience.
- Workplace Coordination
- Manage the office hot desk booking process.
- Coordinate meeting room bookings and ensure rooms are prepared for use.
- Support colleagues with workplace and office-related requests.
- Help maintain an efficient and well-organised working environment.
- Facilities Support
- Report maintenance and building issues to the facilities management team and monitor progress.
- Liaise with building management to ensure workplace issues are resolved promptly.
- Assist with general office administration and workplace coordination.
- Business Support
- Respond to requests from the Senior Leadership Team in a professional and timely manner.
- Provide day-to-day administrative support where required.
- Assist with office events, meetings and internal activities.
- Health & Safety
- Act as a designated First Aider.
- Act as a Fire Marshal, supporting workplace safety and emergency procedures.
- Promote a safe and compliant working environment.
About You
You'll be a confident and professional individual with excellent communication skills and a passion for delivering outstanding customer service.
You'll also have
- Previous experience in a Receptionist, Front of House or Workplace Coordinator role.
- Excellent organisational skills with the ability to manage multiple priorities.
- Experience managing meeting room and workspace bookings.
- A proactive approach and strong attention to detail.
- Confidence communicating with colleagues, visitors and senior stakeholders.
- Good IT skills, including Microsoft Office.
- First Aid and Fire Marshal certification, or a willingness to undertake training.
- What's on Offer
- Monday to Thursday: 9:00am 5:00pm
- Convenient Victoria, London location.
- A varied role where you'll be at the heart of a busy, professional workplace.
- Supportive team environment with the opportunity to make a real impact.
If you're an organised, customer-focused professional who enjoys creating a welcoming workplace and keeping everything running smoothly, we'd love to hear from you.
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Receptionist/Administrator employer: Morson Edge
Join a forward-thinking engineering firm in Manchester, where as a Senior Electrical Designer, you will thrive in a collaborative and innovative work culture. With a strong focus on employee growth, you will have the opportunity to mentor junior designers while working on significant projects across Water and Nuclear sectors, all within a hybrid working model that promotes work-life balance. Enjoy competitive salary packages and the chance to contribute to impactful engineering solutions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morson Edge.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morson Edge. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morson Edge.
How to prepare for a job interview at Morson Edge
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morson Edge's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morson Edge offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
