At a Glance
- Tasks: Manage IT change requests and user lifecycle management in a dynamic environment.
- Company: Leading Managed Service Provider in healthcare with a focus on innovation.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and health insurance.
- Other info: Structured training and personal development opportunities with regular team socials.
- Why this job: Join a fast-growing tech company and make a real impact in healthcare IT.
- Qualifications: Experience with Microsoft 365, Intune, and strong communication skills.
The predicted salary is between 30000 - 35000 € per year.
Morson Edge have partnered with a leading Managed Service Provider in Norfolk seeking a Provisioning Service Desk Engineer to join its growing operations team. This role sits within a dedicated provisioning function focused on planned IT change requests and user lifecycle management. The successful candidate will thrive in a structured, process-driven environment and enjoy delivering accurate, high-quality technical administration across multiple client environments.
This is an excellent opportunity for someone with MSP or multi-client support experience looking to develop within a modern, fast-growing technology business operating in highly regulated environments.
The Role
- Delivering a high volume of IT change and provisioning requests across Microsoft 365 and endpoint environments while maintaining exceptional levels of accuracy, communication, and customer service.
- Managing user onboarding, offboarding, account provisioning, and decommissioning.
- Supporting Microsoft 365, MFA, Intune, and Windows 11 environments.
- Configuring Autopilot and MDM profiles.
- Managing permissions, password resets, and access requests.
- Updating tickets and documentation accurately within ConnectWise.
- Communicating with end users via phone, email, and ticketing systems.
- Working closely with the wider service desk team to manage ticket allocation and workflow.
- Identifying opportunities for process and documentation improvements.
- Maintaining consistent performance.
What We're Looking For
We're looking for someone who is highly organised, technically capable, and comfortable working within structured client processes. You should ideally have experience with:
- Microsoft 365 administration.
- MFA and Entra ID / Azure AD.
- Intune and Autopilot.
- Windows 11 support and deployment.
- Endpoint and device provisioning.
- TrendMicro Anti-Virus.
- UniFi WiFi and switching environments.
You’ll also demonstrate:
- Strong written and verbal communication skills.
- Excellent attention to detail.
- A process-driven mindset.
- Reliability and resilience under workload pressure.
- Experience within an MSP or multi-client environment (preferred).
What's On Offer
- £30,000 – £35,000 basic salary DOE.
- Hybrid working model.
- 25 days holiday plus bank holidays.
- Contributory pension scheme.
- Health insurance.
- Structured training and personal development plans.
- Regular performance reviews and 1:1 support.
- Laptop and home working equipment provided.
- Regular team socials and company events.
If this role is of interest, please apply to hear more!
Provisioning Engineer employer: Morson Edge
Join a leading Managed Service Provider in Norfolk as a Provisioning Service Desk Engineer, where you'll thrive in a supportive and structured work environment. With a hybrid working model, competitive salary, and a strong focus on employee development through structured training and regular performance reviews, this role offers an excellent opportunity for growth within a fast-paced technology business. Enjoy a vibrant work culture with regular team socials and the chance to make a meaningful impact in a highly regulated sector.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to provisioning and IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your experience with Microsoft 365, Intune, and other relevant technologies. This can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Provisioning Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Provisioning Engineer role. Highlight your experience with Microsoft 365, Intune, and any relevant MSP work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Use clear language and check for any typos – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Morson Edge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Autopilot. Be ready to discuss how you've used these tools in past roles, especially in a multi-client environment. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Showcase Your Process-Driven Mindset
Since the role requires a structured approach, be prepared to share examples of how you've successfully managed IT change requests or user lifecycle management in previous jobs. Highlight your attention to detail and how you ensure accuracy in your work.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to interact with end users who aren't as tech-savvy. Think about how you can demonstrate your ability to communicate clearly and effectively during the interview.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and opportunities for process improvements. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
