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- Tasks: Support HR processes and respond to queries via phone and email.
- Company: Join BAE Systems, a global leader in technology and innovation.
- Benefits: Gain valuable experience in a dynamic environment with career growth opportunities.
- Why this job: Make a real impact by helping employees navigate HR services.
- Qualifications: Customer service and administration experience preferred; strong communication skills essential.
- Other info: Be part of a passionate team focused on exceeding customer expectations.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an Employee Services Professional with a strong administration background to join our client, BAE Systems, in Preston. This is a great opportunity to work for a global company. As an Employee Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to HR processes handled by the Employee Services Team, which includes but is not limited to Exit, Retirement, Fixed Term Contract Expiry, Work Life Integration, Central Correspondence and Central Filer activities.
Role Responsibilities
- Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
- Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures.
- Achievement of individual and team quality performance measures and standards.
- Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.
- Taking ownership and responsibility of requests and queries from initial request to resolution.
- Building and developing effective and collaborative relationships with colleagues and customers.
- Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines.
- Supporting continuous improvement projects and implementation of new processes within the Employee Services Team.
Typical Knowledge, Skills and Qualification Requirements
- Customer Service experience ideally with prior administration experience.
- Knowledge of HR administration is desirable.
- Excellent interpersonal, teamwork and communication skills.
- Self-motivated, enthusiastic team player with a positive ‘can do’ attitude.
- Ability to prioritise and organise own workload.
- Ability to follow policies and procedures.
- Ability to build excellent relationships.
- Intermediate IT skills, in particular MS Word and MS Excel.
- Good standard of education.
The Employee Services Team: Employee Services is an integral part of the Shared Services provision of BAE Systems, a dynamic and passionate team with the customer at the heart of everything we do. If you would like the opportunity to work in a fast paced environment, have the drive to exceed customer expectations along with strong attention to detail we would like to hear from you.
Employee Services Professional in Preston employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Services Professional in Preston
✨Tip Number 1
Get to know the company inside out! Research BAE Systems and understand their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries via phone and email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common HR scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the Employee Services Team and might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to make a difference in the Employee Services Team.
We think you need these skills to ace Employee Services Professional in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Services Professional role. Highlight your administration experience and any customer service skills that match what BAE Systems is looking for. We want to see how you can bring your unique flair to the team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to HR processes and how you’ve handled queries in the past. Let us see your personality come through!
Show Off Your Communication Skills: Since you'll be responding to queries via email and phone, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team at BAE Systems!
How to prepare for a job interview at Morson Edge
✨Know Your HR Basics
Brush up on your HR administration knowledge before the interview. Understand key processes like exit procedures and retirement policies, as these will likely come up in conversation. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role involves responding to queries and providing advice, be ready to share examples of your customer service experience. Think of specific situations where you resolved issues or improved customer satisfaction, and explain how you handled them effectively.
✨Demonstrate Your Team Spirit
BAE Systems values collaboration, so highlight your ability to work well in a team. Prepare anecdotes that illustrate how you've built relationships with colleagues or contributed to team projects. This will help convey that you're a team player who can thrive in their dynamic environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Practice answering questions like, 'How would you handle a difficult customer query?' or 'What steps would you take if you noticed a policy was not being followed?' This will help you think on your feet during the interview.
