At a Glance
- Tasks: Assist in planning and notifying customers about power outages while ensuring excellent service.
- Company: Join SP Energy Networks, a leader in sustainable energy solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference by helping customers stay informed during planned outages.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 31500 - 38500 £ per year.
Prenton - hybrid working with a 12-month initial contract.
Company: SP Energy Networks is part of the ScottishPower Group of companies. We provide power on behalf of supply companies through a network of cables and power lines that we own and maintain. We do it responsibly, with respect for people and the environment, looking at the long term, not just today, and innovatively. We are dedicated to delivering a safe and reliable electricity supply to all of our customers 24 hours a day, every day of the year. Through our transmission and distribution network, we provide power to customers in Merseyside, Cheshire, North Wales, North Shropshire, as well as Central and Southern Scotland.
Business and Department: The role of Outage Planning Assistant sits within the Customer Service area, reporting to the CR Team Leader.
Description: As Outage Planning Assistant, you will provide a customer notification service to all sections affecting customers with planned shutdowns. This includes raising jobs in corporate systems, preparing lists of customers likely to be affected, notifying customers and utilities, managing changes to planned shutdowns, and liaising with customers over complaints.
- Support sections that require access to the electricity network with an outage notification service.
- Assess requests for planned interruptions by understanding the scope of the request through reference to 11kV and LV feeding arrangements.
- Authorise or refer requests for planned interruptions for engineering assessment where appropriate.
- Contribute to the minimisation of GS4 failures and proactive payments.
- Provide excellent customer service through ensuring the highest possible level of accuracy in identifying which customers will be affected by an outage.
- Contribute to improving customer service by detecting inaccuracies in customer records and addressing those via data management.
- Involve the team in finding solutions to areas where performance is not on target.
- Focus on continuous improvement through quality processes, capturing feedback and issues from audits, etc., and influence the addressing of any non-conformances on an urgent basis.
- Respond appropriately to customer complaints associated with the Planned Outage Process, resolving as appropriate.
- Develop and maintain effective relationships with other SP Energy Networks Business Units.
- Continually strive to maximise effectiveness and productivity through monitoring and review of work processes and outputs associated with the Planned Outage Process.
- Comply with OFGEM and internal levels of service.
Requirements: SKILLS, KNOWLEDGE AND EXPERIENCE:
- Capable of interpreting 11kV and LV network diagrams to assess outage requests and establish customer impact.
- Able to assess conflicting data to form accurate judgements.
- Forms excellent working relationships.
- Skilled communicator, able to interact effectively with a range of external and internal customers.
- Methodical and well organised.
- An ability to work under pressure and to tight timescales is essential.
- Skilled with main Microsoft Office products and an aptitude for learning bespoke systems.
- Knowledge of PowerOn IT System.
- Knowledge of DOP (District Outage Planner).
- Working knowledge of Energy Networks Corporate IT systems and their application.
- Working knowledge of Energy Networks procedures and working practices.
- Aware of health, safety and environmental legislation.
- Ability to devise solutions to complex problems/challenges.
- Knowledge of industrial relations framework.
- Knowledge of the industry's Guaranteed Standard framework.
Outage Planning Assistant in Prenton employer: Morson Edge
As a leading player in the Energy Sector, our company offers an exceptional work environment in Bridgwater, Somerset, where you can thrive as a Welding / NDT Field Engineer. We pride ourselves on fostering a collaborative culture that prioritises employee growth and development, alongside competitive daily rates and the potential for contract extensions until December 2026. Join us to be part of a dynamic team dedicated to making a meaningful impact in the energy industry.
StudySmarter Expert Advice🤫
We think this is how you could land Outage Planning Assistant in Prenton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morson Edge.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morson Edge. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Outage Planning Assistant in Prenton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morson Edge.
How to prepare for a job interview at Morson Edge
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morson Edge's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morson Edge offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
