At a Glance
- Tasks: Assist in planning and notifying customers about power outages while ensuring excellent service.
- Company: Join SP Energy Networks, a leader in providing reliable electricity with a focus on innovation.
- Benefits: Gain valuable experience, competitive pay, and the chance to work in a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and responsible energy sector.
- Why this job: Make a real difference by helping customers stay informed during planned outages.
- Qualifications: Strong communication skills and ability to interpret network diagrams are essential.
The predicted salary is between 30000 - 40000 £ per year.
Prenton Contract initially until 31/12/2026
Company
SP Energy Networks is part of the ScottishPower Group of companies. We provide power on behalf of supply companies through a network of cables and power lines that we own and maintain. We do it responsibly, with respect for people and for the environment, looking at the long term, not just today, and innovatively. We are dedicated to delivering a safe and reliable electricity supply to all of our customers 24 hours a day, every day of the year. Through our transmission and distribution network, we provide power to customers in Merseyside, Cheshire, North Wales and North Shropshire as well as Central and Southern Scotland.
Business and Department
The role of Outage Planning Assistant sits within the Customer Service area, reporting to the CR Team Leader.
Description
As Outage Planning Assistant, you will provide a customer notification service to all sections affecting customers with planned shutdowns. This includes raising jobs in corporate systems, preparing lists of customers likely to be affected, notifying customers and utilities, managing changes to planned shutdowns, and liaising with customers over complaints.
- Support sections that require access to the electricity network with an outage notification service.
- Assess requests for planned interruptions by understanding the scope of the request through reference to 11kV and LV feeding arrangements.
- Authorise or refer requests for planned interruptions for engineering assessment where appropriate.
- Contribute to the minimisation of GS4 failures and proactive payments.
- Provide excellent customer service through ensuring the highest possible level of accuracy in identifying which customers will be affected by an outage.
- Contribute to improving customer service by detecting inaccuracies in customer records and addressing those via data management.
- Involve the team in finding solutions to areas where performance is not on target.
- Focus on continuous improvement through quality processes, capturing feedback and issues from audits, etc., and influence the addressing of any non-conformances on an urgent basis.
- Respond appropriately to customer complaints associated with the Planned Outage Process, resolving as appropriate.
- Develop and maintain effective relationships with other SP Energy Networks Business Units.
- Continually strive to maximise effectiveness and productivity through monitoring and review of work processes and outputs associated with the Planned Outage Process.
- Comply with OFGEM and internal levels of service.
Requirements
SKILLS, KNOWLEDGE AND EXPERIENCE
- Capable of interpreting 11kV and LV network diagrams to assess outage requests and establish customer impact.
- Able to assess conflicting data to form accurate judgements.
- Forms excellent working relationships.
- Skilled communicator, able to interact effectively with a range of external and internal customers.
- Methodical and well organised.
- An ability to work under pressure and to tight timescales is essential.
- Skilled with main Microsoft Office products and an aptitude for learning bespoke systems.
- Knowledge of PowerOn IT System.
- Knowledge of DOP (District Outage Planner).
- Working knowledge of Energy Networks Corporate IT systems and their application.
- Working knowledge of Energy Networks procedures and working practices.
- Aware of health, safety and environmental legislation.
- Ability to devise solutions to complex problems/challenges.
- Knowledge of industrial relations framework.
- Knowledge of the industry's Guaranteed Standard framework.
Outage Planning Assistant in Prenton employer: Morson Edge
SP Energy Networks is an exceptional employer, offering a supportive work culture that prioritises safety, innovation, and environmental responsibility. As an Outage Planning Assistant in Prenton, you will benefit from opportunities for professional growth while contributing to a vital service that impacts the community positively. With a commitment to continuous improvement and excellent customer service, you'll be part of a team that values collaboration and strives for excellence in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land Outage Planning Assistant in Prenton
✨Get Plugged into Local Energy Events
Dive into energy and utilities-specific events in your area, like community workshops or regional renewable energy fairs. These gatherings are perfect for meeting industry insiders and gaining insights that can boost your chances when you chat with Morson Edge.
✨Summer Opportunities Await!
Temporary roles in the energy sector often peak during summer or peak project periods. Keep your eyes open for advertised roles on sites like indeed.co.uk, but also consider reaching out directly to companies like Morson Edge to ask about upcoming opportunities.
✨Show Your Passion for Sustainability
Craft a brief personal statement about why renewable energy matters to you, and be ready to share it in any interviews or conversations. This can help you stand out as someone who genuinely cares about the sector, a quality that can be golden for temporary roles.
✨Utilise Job Boards Specific to Energy
Check out job boards that focus on the energy sector, like Energy Jobline or RenewableEnergyJobs. These platforms are tailored to our industry, and you'll find temporary roles that may not be listed elsewhere, bringing you one step closer to landing that role at Morson Edge.
We think you need these skills to ace Outage Planning Assistant in Prenton
Some tips for your application 🫡
Show Your Energy Sector Know-How:When you're applying for a temporary role in the energy and utilities sector, it’s crucial to showcase any relevant experience or knowledge you have. Highlight specific projects or coursework that demonstrate your understanding of energy systems, sustainability, or utilities management. This way, we can see you’re not just a candidate – you’re someone who knows the territory!
Certifications Matter!:If you've got any certifications related to energy management or renewable energy techniques, be sure to mention them! These are not just nice-to-haves but can really set you apart from other candidates. We’d love to see that commitment to the field reflected in your application. If you’ve got any safety training relevant to utilities, make it known!
Flexibility is Key for Temporary Roles:In your application, emphasise your availability and willingness to adapt to different roles or shifts. Since this is a temporary position, showing that you can hit the ground running and adjust to the needs of the team will make you a more attractive candidate to Morson Edge.
Tailor Your CV to Shine:Ditch the one-size-fits-all CV approach! Tailor your CV specifically for the temporary role at Morson Edge by emphasising skills that align with the job requirements. Be concise, but don’t forget to sprinkle in specific examples related to energy and utilities to make your application stand out. Remember, a well-customised CV speaks volumes!
How to prepare for a job interview at Morson Edge
✨Show Your Passion for Sustainability
In the energy-utilities sector, it's key to highlight your commitment to sustainable practices and innovative solutions. Be ready to share examples of how you've engaged with energy efficiency projects or how you stay updated on industry trends. This shows that you're not just looking for a job, but genuinely care about making an impact.
✨Brush Up on Technical Knowledge
Temporary roles in energy-utilities often require specific technical knowledge related to energy systems, regulations, and emerging technologies. Make sure you’re familiar with tools like energy management software or simulations. You might get asked technical questions on how to optimise energy use or manage resources efficiently.
✨Flexibility is Key
Since this is a temporary position, the interviewer will likely want to know how quickly you can adapt to new environments and teams. Be prepared to discuss previous experiences where you had to learn on the job or take on new responsibilities swiftly. Highlighting your flexibility will show you're a great fit for short-term projects.
✨Demonstrate Your Teamwork Skills
In the energy-utilities sector, collaboration is essential. Come armed with examples that illustrate how well you work within a team — whether it’s during a challenging project or a routine operation. Temporary roles often involve stepping into existing teams, so showcasing your ability to integrate smoothly will set you apart.
