People Operations Team Member in Paisley

Location: Glasgow HQ, hybrid working

Duration: 15-months initial contract, with scope to go on further

Rate: Negotiable, Inside IR35

Responsible for providing effective, efficient, and professional People services throughout the full employee lifecycle via various contact channels to all employees across the ScottishPower UK Business.

Delivery of all elements of the Hire to Rehire cycle, including:

• Contractual packages and screening requirements
• Mobility processes (change job)
• Learning administration
• All offboarding activity within required policies, procedures, and timelines

Accountability Statements:

• Deliver full employee lifecycle activities including Employee Lifecycle, Workforce Data Administration, Total Rewards Administration, Learning Administration and Mobility Support Administration across ScottishPower UK businesses and to our external customers.
• Maintain employee and organisational data using multiple HR systems (Workday / Oracle / SAP / ServiceNow), ensuring all system data integrity is maintained.
• Deliver processes and procedures effectively in line with agreed service levels and ensuring compliance with all Company and Regulatory standards, policies, and procedures.
• Handle standard and complex enquiries via the case management system and undertake all rota activities in line with agreed service level standards.
• Ensure all legal and compliance activities relating to the Companies obligations to United Kingdom Visa and Immigration (UKVI), United Kingdom Security Vetting (UKSV) and HMRC are met.
• Adopt a flexible approach to job content with a view to developing skills and knowledge to undertake a range of task requirements within the team.
• Monitor and resolve any service delivery/quality issues that are impacting on the delivery of agreed service levels or quality.
• Continually strive to improve the quality of service provided and take an active role in contributing to the continuous improvement processes.
• Produce statistical information within remit of the team, analyse the data and report back to the Business/HR Teams highlighting key trends or issues e.g. process adherence.
• Develop and maintain an up to date and detailed knowledge of Company HR policies, procedures and processes, providing feedback to support the identification of common issues and the development of potential improvements.
• Build and maintain effective working relationships with colleagues across the wider People function.
• Fully embrace new and existing HR technology, identifying and suggesting improvements to team processes and ways of working.

The role is responsible for maintaining system data integrity across the multiple HR systems, ensuring that the understanding of the various system interfaces and complexities are understood and can be managed appropriately.

Skills, Knowledge & Experience:

• Previous experience in a customer centric role and/or HR environment.
• Experience in an HR Administration role is highly desirable and advantageous.
• Experience of working in a high-volume processing environment and working to targets (SLAs) and deadlines.
• Strong customer focus, with experience of working in a Customer Service environment.
• Strong time management and organisational skills including ability to prioritise and ability to work under pressure and to tight deadlines.
• Strong PC Skills (working knowledge of Microsoft Office suite essential).
• Working knowledge of HR Systems, SAP, Oracle and ServiceNow would be an advantage.
• Knowledge and understanding of HR policies, procedures and processes.
• Ability to work on own initiative but also be a strong team player providing flexibility in the model.
• Excellent verbal and written communication skills.
• An ability to analyse and report on data.
• Ability to adapt to changing policies, processes and ways of working with a positive attitude, identifying opportunities for continuous improvement.
• Focus on process, detail, and quality.
• Excellent understanding of the HR Model.

Complexity:

• SP is a complex company landscape which drives complexity into the activities of the Processing team.
• Requirement to work across a complex multiple systems (WD, Oracle, SAP and ServiceNow), each of them requiring detailed precision.
• Require detailed knowledge of any downstream impacts to decide on what and how activities should be actioned/processed in WD.
• Ability to critically review existing processes and assess where improvements can be made in terms of efficiency of process.
• Must be able to demonstrate the ability to complete/finish tasks.
• Must be able to provide a high-quality level of support across several deliverables and tasks running in parallel at varying stages.

Judgement & Decisions:

• Ensure all SLAs and processes deliver accurate and required information and outcomes to maintain the levels of professional service.
• Detailed precision required in processing activities can result in both financial and reputational impact for SP.
• Provide judgement on priorities and processing timelines particularly aligned to payroll impacts.
• Daily download of comparison reports and review and 'fix' smartcase issues resulting from the nightly interfaces across the 3 systems.
• Present decisions and recommendations in a structured and robust manner.
• Regularly review processes and documentation for continued improvements.
• High level of data validation required on various tasks (job reqs, business cases, create positions).
• Analyse data, ensure accuracy and highlight risks to the relevant teams/business.

Internal and External Relationships:

• Employees & Line Managers at all Levels of the Organisation
• GBS P&O UK
• Business Partners
• Specialist HR Teams
• External Applicants for Job Vacancies
• External Companies / Suppliers
• Government Agencies
• Previous SP Employees

Minimum Criteria (mandatory):

• Working knowledge of HR systems, (Workday, Oracle, SAP, ServiceNow desirable).
• Strong PC including the full suite of MS office applications (Word, Excel, PowerPoint).
• Proven experience in managing day to day administration processes, preferably in the HR field of specialism.
• Strong customer focus, with experience of working in a customer service environment.
• Strong time management and organisational skills including ability to prioritise and work under pressure to deliver to tight deadlines.
• Knowledge of HR Policy, Procedure and Process.