At a Glance
- Tasks: Lead a team to ensure top-notch support for training equipment and customer satisfaction.
- Company: Join a dynamic aerospace company focused on innovation and collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Flexible working environment with opportunities for growth and learning.
- Why this job: Make a real impact by enhancing training experiences and solving complex challenges.
- Qualifications: HND in Engineering or equivalent experience in Aerospace or related fields.
The predicted salary is between 45000 - 55000 £ per year.
Training Support Lead SECTION 1 – JOB PURPOSE Reporting into the Customer Training Operations (UK) department the purpose of the In-Service Support Lead role is to provide leadership and direction to the synthetic training equipment maintenance team to ensure outstanding customer service whilst achieving contractual requirements and device availability KPIs.
- Primary contact for Customers for support of training equipment
- Collaboration with customers, training centre managers and other key stakeholders to resolve issues relating to the required service
- Identifying and delivering support solutions for both the business and customer requirements
- Leadership of synthetic equipment maintenance team (external service sub-contract)
- Management of supplier contracts in place to support the synthetic training equipment SECTION 2 – MAIN ACTIVITIES AND TASKS Organisation:
- Act as the focal point of contact within Customer Training for the support of training equipment at allocated training centres/ bases
- Lead and support the dedicated maintenance team (sub-contract) to ensure delivery of contract requirements
- Manage and resolve capacity and capability issues to facilitate successful completion of workload
- Build and maintain relationships between Customers, Suppliers, Programme IPTs and other business functional areas
- Excellent communication, regular reviews, performance feedback, and the setting of appropriate work objectives and targets Business Support
- Support to overall Training UK Business Control Management including: o Budgets and planning o Business reporting o Adherence to business processes, department procedures and Health and Safety regulations o Knowledge input to new bids and proposals o Support to Quality Audits Company Internal Services and
Support: Management and provisions of support services for delivered training equipment, IT infrastructure and operation software including:
- Customer point of contact providing first line support
- Manage and deploy support engineers as necessary to conduct corrective and preventative maintenance on a delivered system, ensuring adequate cover to support
- Manage and deploy training equipment manufacture support contracts, as necessary to conduct corrective and preventative maintenance on a delivered system
- Ensure availability of the suite of training equipment, at the correct configuration in accordance with the daily training schedules.
- Manage equipment risk register and proactively implement solutions to provide mitigation.
- Produce periodic Support Service Summaries in the form of written reports and customer presentations, including supporting customer requested meetings.
- Coordinate of software upgrades across all stakeholders.
Communicating effectively with the end customer and providing feedback to the software engineering teams
- Provide support to the customer both verbally and with the use of an online Defect Recording and Corrective Action System (DRACAS)
- Intervene and provide suitable solutions in the event of device or product unserviceability
- Manage spare parts, tool, consumables and test equipment to, including obsolescence monitoring and maintaining a dynamic recommended spares list.
- Maintain the 5-year technology upgrade plan for the equipment, directing the future investment and the long-term strategy for equipment availability.
- Provide specialise and professional advice and suggestions to support business effectiveness and decision making Health, Safety and Environment (HSE):
- You will be responsible for taking reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work and to co-operate with managers, supervisors and others to enable the company to meet its statutory obligations for health, safety and environment
- Specific responsibilities for Managers and Supervisors are detailed within HSP1010 – Management Responsibilities
- Specific responsibilities for Employees are detailed within HSP 1015 – Workers Responsibilities SECTION 3 – KNOWLEDGE SKILLS AND EXPERIENCE
- Educated to HND level or equivalent in an Engineering discipline, or have demonstrated equivalent competency obtained through experience within Aerospace Engineering, Simulation, computer science or other comparable industry
- High PC literacy, with an excellent understanding of all Microsoft Office applications, including Microsoft Project
- Ability to communicate excellently at management level – both written and verbally
- Excellent Interpersonal and problem-solving skills
- Collaborate effectively with all stakeholders to achieve positive outcomes, across the company and pan geography
- Strategic thinker with the ability to inspire innovation across the organisation
- Self-motivated and able to work under own initiative, with minimal supervision
- Capability to manage complex problems to satisfactory outcomes Company Internal
- Able to demonstrate resilience under pressure being able to adapt and offer flexibility to support key deadlines
- Ability to influence and negotiate with others using facts and data to support
- An understanding of cross functional/ commercial processes and your impact on the wider business Please apply or get in contact on 01935403203 /
- TPBN1_UKTJ
Training Support Lead in Northumberland employer: Morson Edge
Join a forward-thinking engineering firm in Manchester, where as a Senior Electrical Designer, you will thrive in a collaborative and innovative work culture. With a strong focus on employee growth, you will have the opportunity to mentor junior designers while working on significant projects across Water and Nuclear sectors, all within a hybrid working model that promotes work-life balance. Enjoy competitive salary packages and the chance to contribute to impactful engineering solutions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Training Support Lead in Northumberland
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Morson Edge for a Training Support Lead. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Training Support Lead in Northumberland
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Morson Edge, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Morson Edge, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Morson Edge
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Morson Edge.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Morson Edge. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Morson Edge love seeing candidates who not only have technical skills but also fit well within their team culture.
