Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with billing inquiries and provide top-notch service.
- Company: Join Severn Trent Water, a leading utilities provider in the UK.
- Benefits: Earn £13.10 per hour with 25 days holiday plus bank holidays.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive team environment with a temporary contract opportunity.
The predicted salary is between 13 - 16 £ per hour.
Location: Severn Trent Water, Shelton (Shrewsbury)
Contract: 3-month temporary contract
Start Date: 2nd February
Pay Rate: £13.10 per hour
Hours: 37 hours per week, Monday to Friday, 9am–5pm
Holiday: 25 days annual leave (pro rata) plus bank holidays
Morson Edge is proud to be recruiting on behalf of Severn Trent, one of the UK's leading utilities providers.
Customer Service Advisor in Newport employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newport
✨Tip Number 1
Get to know the company! Research Severn Trent Water and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate!
We think you need these skills to ace Customer Service Advisor in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, especially in billing or utilities, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with Severn Trent and how your skills align with the job. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through examples of past experiences or specific skills you've developed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Morson Edge
✨Know Your Stuff
Before the interview, make sure you understand Severn Trent Water's services and values. Brush up on their billing processes and customer service standards. This will show that you're genuinely interested in the role and ready to contribute.
✨Practice Common Questions
Prepare for typical customer service questions like 'How would you handle an upset customer?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your answers will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
