Revenue Protection Officer (Dual Fuel)
Location: Southampton
Salary: £43,554 - £44,671 + £2,000 Safety & Attendance Bonus + Overtime + Excellent Benefits
Are you a qualified Dual Fuel Smart Meter Engineer looking for a new challenge away from traditional metering work?
We're recruiting for experienced engineers to join a leading infrastructure services provider as a Revenue Protection Officer, helping to tackle energy theft while ensuring customers remain safe and receive excellent service.
This is an excellent opportunity to use your technical skills in a varied role that combines investigation, customer interaction and metering expertise, with full training provided in revenue protection and conflict management.
The Role
As a Revenue Protection Officer, you'll investigate suspected gas and electricity theft at residential and commercial properties. You'll carry out site assessments, make installations safe where required, gather evidence, and work professionally with customers while following strict safety procedures.
You'll also undertake metering activities including Smart meter installations, de-energisation and disconnections when required as part of debt recovery processes.
No two days are the same, making this an ideal opportunity for engineers who enjoy problem solving, working independently and delivering excellent customer service.
Key Responsibilities
- Investigate suspected energy theft at domestic and commercial properties
- Make gas and electricity installations safe where necessary
- Collect evidence and accurately document findings
- Install Smart meters and complete associated metering work
- Carry out de-energisation and disconnections where appropriate
- Deliver outstanding customer service, even in challenging situations
- Work safely and in accordance with industry regulations
What We're Looking For
Essential:
- Full UK Driving Licence (maximum 6 penalty points)
- CCN1, CMA1, CMA3 and MET1
- NVQ Level 2 Smart Metering (Dual Fuel) and/or MOCOPA
- Experience installing Dual Fuel Smart Meters
- Excellent communication and customer service skills
- Calm, professional and confident approach when dealing with challenging situations
Desirable:
- 3 Phase qualification
- CT Metering
- Medium Pressure Gas
What's On Offer
- Salary from £43,554 - £44,671 (depending on qualifications)
- £2,000 annual Safety & Attendance Bonus
- Overtime, standby and call-out opportunities
- Company van and fuel card
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Pension scheme
- Life assurance
- 24/7 Online GP service
- Employee Assistance Programme
- Retail discounts and employee rewards platform
- Enhanced family-friendly policies
- Cycle to Work scheme
- Refer a Friend bonus
- Ongoing training, career development and progression opportunities
Why Apply?
This is a fantastic opportunity to join one of the UK's leading infrastructure businesses, where you'll receive industry-leading training, genuine career progression and long-term job security.
If you're an experienced Dual Fuel engineer looking to develop your career in a specialist field with excellent earning potential, we'd love to hear from you.
Revenue Protection Officer (Dual Fuel) in Newcastle upon Tyne employer: Morson Edge
As a leading player in the Energy Sector, our company offers an exceptional work environment in Bridgwater, Somerset, where you can thrive as a Welding / NDT Field Engineer. We pride ourselves on fostering a collaborative culture that prioritises employee growth and development, alongside competitive daily rates and the potential for contract extensions until December 2026. Join us to be part of a dynamic team dedicated to making a meaningful impact in the energy industry.
