Application Operations Engineer
£530 per day
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
12 Month Contract
Exeter (1 day per week onsite)
SC Clearance Eligible
We're looking for an Application Operations Engineer to join a support team responsible for a critical operational platform used by specialist users across a national organisation.
This is an exciting opportunity to support a modern platform as it continues to evolve, helping to onboard new products, maintain operational services and ensure users have access to the tools and data they need.
Key Responsibilities
- Configure and maintain products within the platform.
- Support the introduction and onboarding of new products and services.
- Work closely with Product Managers, Service Delivery Managers and other stakeholders.
- Investigate and resolve incidents, problems and service issues.
- Implement and manage changes through established governance processes.
- Reconfigure products and services as operational requirements evolve.
- Support testing, validation and acceptance of new functionality.
- Perform routine administration, maintenance and support activities.
- Contribute to continual service improvement initiatives.
- Ensure services remain secure, reliable and aligned to business requirements.
Essential Experience
- Previous experience in an Application Support, Application Operations or Platform Support role.
- Experience managing Incidents, Problems and Changes in a structured environment.
- Experience using ServiceNow or similar ITSM tooling.
- Strong troubleshooting and problem-solving skills.
- Experience supporting business-critical applications.
- Ability to work effectively with technical teams and business stakeholders.
- Experience carrying out testing and supporting releases into production.
- Strong communication and documentation skills.
Desirable Experience
- Application, product or template configuration experience.
- Experience with styling, markup or templating technologies such as Typst, LaTeX, CSS, Handlebars.js, Mustache.js, XML or XSLT.
- Experience supporting platforms within Agile or multidisciplinary teams.
- Public sector or operational service environment experience. xiskglj
Remote working/work at home options are available for this role.
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