At a Glance
- Tasks: Provide hands-on support for servers, networking, and Microsoft 365.
- Company: Join a growing technical team in Teesside with a focus on service excellence.
- Benefits: Competitive salary up to £40,000 and opportunities for skill development.
- Other info: Genuine progression opportunities in a dynamic and supportive environment.
- Why this job: Take ownership of technical issues and make a real impact on user support.
- Qualifications: Proven 2nd Line experience and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Teesside - fully on-site
Salary: Up to £40,000
We're looking for an experienced 2nd Line Engineer to join a growing technical team, providing hands-on support across Servers, networking, Microsoft 365 and wider infrastructure. This is a Service Desk-focused role, where you'll take ownership of technical issues, troubleshoot effectively and provide a reliable point of contact for users and clients. You'll also have the opportunity to develop your skills and progress towards more senior technical roles over time.
What we're looking for:
- Proven 2nd Line experience across Servers, networking and Microsoft 365
- Strong Windows Server administration skills
- Good understanding of DNS, DHCP, VLANs, switching, routing and VPNs
- Confident troubleshooting and problem-solving ability
- Clear communication skills and a professional approach to client support
- Experience working with structured ticketing and support processes
- Experience with Firewalls, Wi-Fi, Hyper-V/VMware, ITIL or PSA/ticketing systems would be advantageous.
If you're a dependable, technically minded 2nd Line Engineer looking for a role with genuine progression opportunities, we'd love to hear from you.
2nd Line Support Engineer in Middlesbrough employer: Morson Edge
Join a forward-thinking engineering firm in Manchester, where as a Senior Electrical Designer, you will thrive in a collaborative and innovative work culture. With a strong focus on employee growth, you will have the opportunity to mentor junior designers while working on significant projects across Water and Nuclear sectors, all within a hybrid working model that promotes work-life balance. Enjoy competitive salary packages and the chance to contribute to impactful engineering solutions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Middlesbrough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morson Edge values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morson Edge might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morson Edge!
✨Direct Apply to Morson Edge
Let's not forget to apply directly through the Morson Edge website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Middlesbrough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morson Edge.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morson Edge. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morson Edge
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
