Cadent is the UKs largest gas distribution network, keeping homes and businesses supplied across the North West, West Midlands, East of England and North London. Its HR Helpdesk is the first point of contact for colleagues and managers across the business, providing clear, accurate and timely people support.
The Role
As a People Services Administrator, youll be the first port of contact for HR queries by phone, email and face to face. The aim is to resolve as many queries as possible first time, giving managers and colleagues clear advice and a joined-up, positive experience. Youll work closely with the wider HR function, including Resourcing, Employee Relations, HR Business Partners and Reward, and help deliver the transactional processes that keep the business running smoothly and compliantly.
Key Responsibilities
People Services Support
- Act as a central point of coordination for HR matters including employment contracts, pensions, healthcare, recruitment and policy advice
- Respond to HR queries within agreed SLAs, aiming to exceed expectations
- Maintain accurate employee files, HR databases and spreadsheets in line with policy and relevant legislation
- Carry out routine administration following standard operating procedures
- Conduct virtual exit interviews, issue leaver information forms, and raise any contentious issues with line management
- Build strong working relationships across HR and the wider business
Absence Management
- Support managers and colleagues in line with the absence policy
- Ensure absence records are entered correctly, and guide users on recording absences themselves
- Liaise with the Employee Relations team on communication approach or case handover
Performance Management
- Coordinate probationary reviews for new starters and produce outcome letters
- Log any development areas or contentious issues and escalate to the relevant stakeholder
Reward
- Support HR Advisors with salary review activity and related queries
- Set up and manage colleagues on reward platforms and resolve basic user issues
Employee Relations
- Provide administrative support to the Employee Relations team
- Handle Tier 1 queries on ER policy and process
What Youll Bring
Essential
- Proven experience in administration or a similar role
- Strong customer service focus and knowledge of good service practice
- Confident verbal and written communication, and good listening skills
- Accurate data entry, strong typing skills and close attention to detail
- Proficiency in Microsoft Office applications
- Effective prioritisation, planning and time management
- Ability to work independently and as part of a collaborative team
- A positive attitude towards change and continuous improvement
Desirable
- CIPD Level 3 (or equivalent), or working towards it
- Working knowledge of HR policy and relevant employment law
- Previous experience in an HR or helpdesk environment
TPBN1_UKTJ
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