At a Glance
- Tasks: Lead a team to ensure a safe and enjoyable visitor experience at Anderton Boat Lift.
- Company: Join a vibrant team at a popular visitor attraction.
- Benefits: Flexible hours, team development opportunities, and a fun work environment.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
We're excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at our Anderton Boat Lift Visitor Centre.
Working Hours & Location: This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW.
Role Overview: Working across our visitor attraction, the Operational Supervisor will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Operational Supervisor will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.
Key Responsibilities:
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service.
- Adoption of required emergency, safety, operational, financial, and other processes appropriate to tasks. Plan and implement safe working procedures, including creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.
- Deal with customers to expected standards of courtesy and care, resolving concerns/complaints.
- Deliver targeted business plan objectives for services, projects, events, and maintenance to planned expenditure budgets, regularly reporting on the same.
- Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required and liaise with other operational teams and contractors as necessary for the execution of works.
- Coach, develop and support team performance for required measures, including customer satisfaction and other service standards. Report on the same.
- Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
- Recruit and retain staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About you: You're an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you're comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications:
- Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
- Valid driving licence appropriate to vehicle for specific roles.
- Proven experience in a customer facing role relevant to the task required.
- Previous retail/catering experience (desirable).
- Proven experience in direct sales, handling cash and the application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams, directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task and prioritise work.
Duty Manager in London employer: Morson Edge
Join a forward-thinking engineering firm in Manchester, where as a Senior Electrical Designer, you will thrive in a collaborative and innovative work culture. With a strong focus on employee growth, you will have the opportunity to mentor junior designers while working on significant projects across Water and Nuclear sectors, all within a hybrid working model that promotes work-life balance. Enjoy competitive salary packages and the chance to contribute to impactful engineering solutions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Morson Edge
Don't be shy about reaching out to Morson Edge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Morson Edge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Morson Edge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
