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For Companies At a Glance
- Tasks: Support customer satisfaction surveys and drive system performance in a global network.
- Company: Dynamic organisation offering a hybrid working environment.
- Benefits: Flexible hours, competitive pay, and potential for contract extension.
- Why this job: Make a real impact on customer satisfaction while developing valuable skills.
- Qualifications: Strong organisational skills and experience with Salesforce preferred.
- Other info: Collaborative team atmosphere with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Lincoln – Hybrid working minimal days in the office
Hours: 37 hours/week, flexible start and finish times
Pay: £15.67 PAYE
About the Role
In this role, you will support the delivery of our clients customer satisfaction surveys across their global service network, ensuring timely responses to customer requirements and driving optimal system performance. You will collaborate with third‑party survey providers and client-facing teams worldwide to identify survey opportunities and champion quality initiatives.
Key Responsibilities
- Lead planning, implementation, and evaluation of customer satisfaction survey requests using Salesforce and other systems
- Coordinate follow‑up actions from survey requests and liaise with stakeholders
- Prepare presentations and manage documents and instructions
Business Support Administrator in Lincoln employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to feel confident, so practice common interview questions and think about how your skills align with the role of Business Support Administrator.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s super easy to keep track of your applications there.
We think you need these skills to ace Business Support Administrator in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Administrator role. Highlight relevant experience, especially in customer satisfaction surveys and any familiarity with Salesforce. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with stakeholder management and quality initiatives.
Showcase Your Communication Skills: As you'll be liaising with various teams and stakeholders, it's crucial to demonstrate your communication skills. In your application, give examples of how you've effectively communicated in past roles, especially in collaborative settings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Morson Edge
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Administrator. Familiarise yourself with customer satisfaction surveys and how they are implemented using Salesforce. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Collaboration Skills
Since this role involves working with third-party survey providers and client-facing teams, be prepared to discuss your experience in collaboration. Think of specific examples where you've successfully worked with others to achieve a common goal, and highlight your communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations related to customer satisfaction surveys. Practice answering scenario-based questions, such as how you would manage a delay in survey responses or how you would ensure quality in survey implementation. This will demonstrate your problem-solving abilities.
✨Bring Your Organisational A-Game
As a Business Support Administrator, organisation is key. Be ready to discuss how you manage multiple tasks and deadlines. You might want to share tools or methods you use to stay organised, like project management software or prioritisation techniques, to show that you can handle the demands of the role.
