At a Glance
- Tasks: Help customers with water supply issues through inbound calls and provide support.
- Company: Join Severn Trent's dedicated contact centre team in Coventry.
- Benefits: Earn £13.72 per hour with flexible hours and a supportive work environment.
- Other info: Temporary contract with potential for growth in a dynamic team.
- Why this job: Make a real difference by helping customers during critical times.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 13.72 - 13.72 £ per hour.
Location: Coventry
Contract Type: Temporary - 3 month contract
Salary: 13.72 per hour
Hours: 37.5 hours per week, on a rota between 6:30am - 10:00pm, including weekends and bank holidays.
About the Role
Morson Talent is proud to be recruiting on behalf of Severn Trent for Customer Service Advisors to join their dedicated contact centre team in Coventry. This role is all about helping customers when they need it most. You will be taking inbound calls from customers reporting issues with their water supply - whether it’s low pressure, cloudy water, internal flooding, or blockages. You won’t be dealing with complaints; instead, your focus will be on quickly and empathetically identifying faults and providing reassurance and support.
Key Responsibilities
- Answer inbound calls from customers reporting water-related faults
- Log all information accurately and efficiently
- Provide updates and reassurance during incidents
- Use strong problem-solving skills and show empathy throughout the call
- Adapt to changes in call demand, especially during bad weather
- Occasionally make outbound calls to follow up on existing queries (very rare)
What We’re Looking For
- Previous customer service or contact centre experience (highly beneficial)
- Strong communication and active listening skills
Inbound Customer Service Advisor employer: Morson Edge
Severn Trent is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Coventry, our contact centre team thrives on collaboration and empathy, ensuring that every customer interaction is meaningful. With opportunities for growth and a commitment to recognising hard work, we provide a rewarding environment for those looking to make a difference in the community.
