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- Tasks: Manage customer orders and coordinate logistics for smooth delivery.
- Company: Join a dynamic Supply Chain & Logistics team focused on customer satisfaction.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Other info: Opportunity for training as a Fire Warden and First Aider.
- Why this job: Be the key link between customers and logistics, making a real impact.
- Qualifications: Experience in order-taking or logistics, strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an organised and customer-focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners. You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction.
Key Responsibilities- Order Management
- Receive and process customer orders via telephone, email, and digital platforms
- Verify product codes, quantities, pricing, and delivery details
- Ensure orders are processed within agreed Service Level Agreements (SLAs)
- Identify and resolve discrepancies quickly and accurately
- Logistics Coordination
- Schedule deliveries in collaboration with transport planners
- Liaise with internal fleet teams and third-party logistics (3PL) providers
- Monitor delivery progress and proactively address delays or issues
- Support the smooth execution of daily delivery plans
- Customer Communication
- Provide timely updates on order status and delivery schedules
- Respond to customer queries professionally and efficiently
- Escalate issues where necessary
- Maintain accurate records of customer interactions and resolutions
- Reporting & Continuous Improvement
- Produce daily and weekly reports on order volumes, delivery performance, and service issues
- Contribute to continuous improvement initiatives
- Participate in team meetings and process improvement discussions
- Support the Lead Coordinator during peak operational periods
- Site Responsibilities
- Act as a Fire Warden (training provided)
- Opportunity to undertake First Aider training
We are looking for someone who is:
- Resilient and pragmatic, thriving in a fast-paced environment
- Logical and methodical in problem-solving
- A clear and confident communicator
- Passionate about delivering excellent customer service
- Highly numerate with strong attention to detail
- Comfortable using planning tools and logistics systems
- A collaborative team player who can positively influence others
- Experience in a busy order-taking or logistics environment
- Understanding of logistics planning systems and processes
- Familiarity with continuous improvement practices
- Proven ability to identify and implement operational improvements
Please for any more information please contact Bruno Bagi 07345471206 or 0113 242 0303
Order Taker & Fulfilment Coordinator in High Peak employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Taker & Fulfilment Coordinator in High Peak
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Order Taker & Fulfilment Coordinator in High Peak
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Order Taker & Fulfilment Coordinator role. Highlight your experience in order management and logistics, and show us how you can contribute to our team's success.
Showcase Your Customer Focus: We want to see your passion for customer service! Share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles. This will help us understand your approach to communication and problem-solving.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Morson Edge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Order Taker & Fulfilment Coordinator. Familiarise yourself with order management processes, logistics coordination, and customer communication. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved discrepancies or improved processes in a previous role. Highlight your logical and methodical approach to problem-solving, as this is crucial for ensuring operational efficiency and customer satisfaction.
✨Communicate Clearly and Confidently
As a key communicator in this role, practice articulating your thoughts clearly. During the interview, focus on how you can maintain strong communication across teams and with customers. Use examples that showcase your ability to provide timely updates and handle queries professionally.
✨Demonstrate Your Team Spirit
This position requires collaboration with various teams and logistics partners. Share experiences that highlight your ability to work well in a team environment and positively influence others. Emphasising your collaborative nature will show that you're a great fit for their team culture.