At a Glance
- Tasks: Support the Smart interventions project and ensure smooth operations across teams.
- Company: Join Scottish Power Energy Networks, a leader in energy solutions.
- Benefits: Competitive salary of £34,000, full-time hours, and a supportive work environment.
- Other info: 12-month contract with opportunities for growth and training.
- Why this job: Make a real impact in a fast-paced role while developing your skills.
- Qualifications: Strong communication and customer service skills; experience with SAP is a plus.
The predicted salary is between 34000 - 34000 £ per year.
Scottish Power Energy Networks are looking for a Technical Support assistant to join their busy team based in Blantyre, on a 12 month contract basis.
Working within the license programmes team, you will report to the Project lead and support the delivery of the Smart interventions project. The role also provides wider operational support across data management, reporting, document preparation, and process compliance.
Your responsibilities will include:
- Lead weekly service partner meetings.
- Monitor regulatory SLAs for Project.
- Create, build, and maintain projects and work orders in SAP PM and SAP PPM in line with business rules and data standards.
- Act as a primary interface for customers and contractors, and internal teams throughout the project lifecycle.
- Track project progress and flag inconsistencies or issues proactively.
- Provide administrative support to the LV service team.
- Support cross-team collaboration and communication efforts.
Skills and Requirements
Essential
- Ability to organise and prioritise a high volume workload in a fast paced environment.
- Strong customer service experience with excellent communication skills at all levels.
- Strong decision making skills, with confidence to act independently where appropriate.
- Strong proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
- Experience working with corporate systems, ideally SAP PM and/or SAP PPM.
- Excellent data handling, validation, and reporting skills.
- Comfortable working with technical information.
- Commitment to maintaining high standards of data quality and service.
Desirable
- Technical understanding of electrical networks (with training provided if not held).
- Knowledge of SAP, Salesforce, or other network management and customer systems.
Minimum Criteria
- Excellent communication skills with individuals at all levels.
- Strong customer focus.
- Effective decision maker, not inhibited by consultation with others when necessary or give lead as required.
- Ability to deliver objectives without compromising on safety, quality, or customer service.
- Good organisation and time management skills.
- An effective and confident written and verbal communicator.
- Working knowledge of company Health & Safety requirements and compliance.
Technical Support in Glasgow employer: Morson Edge
Scottish Power Energy Networks is an exceptional employer, offering a dynamic work environment in Blantyre where employees can thrive in their roles. With a strong focus on employee development and collaboration, the company provides comprehensive training opportunities and encourages a culture of innovation and teamwork. The competitive salary and commitment to high standards ensure that you will be part of a rewarding journey in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Glasgow
✨Tip Number 1
Get to know the company! Research Scottish Power Energy Networks and their projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves liaising with customers and contractors, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment at Scottish Power.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support role. Highlight your experience with customer service, data management, and any relevant software like SAP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your strong communication skills and ability to handle a busy workload.
Showcase Your Technical Skills:Since this role involves working with technical information and systems like SAP, make sure to highlight any relevant experience or training. We love seeing candidates who are comfortable with technology and can adapt quickly!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Morson Edge
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP PM and SAP PPM, as well as any relevant technical information about electrical networks. Being able to discuss these topics confidently will show that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers, contractors, and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage a busy workload. Think of specific instances where you successfully prioritised tasks or handled multiple projects at once. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and the company. Ask about the Smart interventions project or how the team collaborates across departments to give them insight into your proactive mindset.
