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- Tasks: Lead and inspire teams to deliver exceptional IT service across multiple functions.
- Company: Join a leading organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence and team development.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: Dynamic environment with a focus on continuous improvement and team culture.
The predicted salary is between 45000 - 50000 £ per year.
Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they are looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards.
The Role: You will manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous improvement across processes, training, and service quality. Foster a positive team culture focused on growth and delivery excellence.
About You: You are a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who thrives in a fast-paced, customer-focused setting. Adept at balancing strategy with operational delivery.
Unfortunately, our client cannot offer sponsorship.
Service Desk Manager in Glasgow employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Bridge Technology Partners or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their service standards and think of examples from your past experience that showcase your leadership skills and ability to drive continuous improvement.
✨Tip Number 3
Showcase your hands-on experience with Microsoft 365, Azure, and other relevant technologies during interviews. Be ready to discuss how you've used these tools to enhance service delivery and team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience with Microsoft 365, Azure, and IT service management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams and improved service quality in the past.
Showcase Your Leadership Skills: As a Service Desk Manager, leadership is key. In your application, emphasise your experience in coaching and developing teams. We love to see how you've fostered a positive team culture and driven performance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Morson Edge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, Intune, and networking solutions. Be ready to discuss how you've used these technologies in past roles, as this will show your hands-on experience and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a fast-paced environment. Highlight your coaching and development strategies, and be ready to discuss how you foster collaboration and accountability among team members.
✨Understand Service Management Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to service desk operations. Be prepared to discuss how you've ensured SLAs are met in previous roles and any continuous improvement initiatives you've implemented.
✨Cultivate a Positive Team Culture
Think about ways you've contributed to a positive team culture in the past. Be ready to share specific examples of how you've motivated your team and promoted growth, as this aligns perfectly with what the company is looking for in a Service Desk Manager.