Order Closure Administrator in England

We currently have a requirement for an MRO Storefront Order Closure administrator to join the aerospace sector client’s dynamic team based in Wolverhampton during a period of transformation. This role is focused on supporting the end-to-end vendor PO receipt, shipment, invoicing, billing accuracy, and cash enablement activities within the MRO Storefront, ensuring timely, compliant, and accurate invoicing to customers.

The Storefront currently manages a high volume of manual and transactional order closure invoicing activities, including vendor Customer Portal, SAP and MRO Life closure transactions, invoice validation, turnback resolution, and coordination with internal quoting, buyer and invoicing teams, Finance, and customer-facing Storefront roles. The Order Closure Administrator will stabilise these activities, improve accuracy, and support cash collection. The objective going forward is to progressively reduce manual invoicing effort through process standardisation, automation, and system improvements, enabling a more predictable, first-time-right billing process. This role is based on site.

Responsibilities

• Execute high-volume order closure and invoicing administration activities supporting MRO Storefront operations.
• Support orderbook management in the order closure stage of MRO Storefront.
• Perform invoicing transactions in SAP and MRO Life, ensuring accuracy of pricing, quantities, repair scope, and contractual terms.
• Validate billing readiness, confirming that all required approvals, documentation, and system inputs are complete prior to invoice release.
• Support resolution of invoice turnbacks, discrepancies, and customer billing queries, working with internal quoting and invoicing teams, Finance, and customer-facing Storefront roles.
• Support resolution of vendor billing queries with MRO Storefront Buyers.
• Coordinate with multiple internal stakeholders to resolve pricing, scope, or documentation gaps impacting invoicing.
• Maintain accurate and complete invoicing data across SAP, MRO Life, and supporting systems, ensuring traceability and audit compliance.
• Support cash-collection activities by enabling timely and accurate invoice issuance.
• Monitor invoicing queues, priorities, and ageing, escalating risks, delays, or recurring issues where required.
• Report invoicing-related issues through the Quality, Cost, Delivery, People, Safety (QCPC) process.
• Escalate complex or recurring invoicing issues to the Storefront Order Closure Team Leader and, where appropriate, the MRO Storefront Manager.
• Future-state objective: take increased ownership of invoicing quality and first-time-right performance.
• Proactively identify root causes of invoice errors, turnbacks, and delays, contributing structured improvement actions.
• Support the development, maintenance, and adherence to standard invoicing procedures and controls.
• Contribute to process improvement and automation initiatives in collaboration with Digital Technology, Finance, and Storefront leadership.
• Support Storefront transformation initiatives by reducing manual effort and improving billing cycle time.
• Act as a subject-matter reference for order closure processes within the MRO Storefront organisation.

Essential skills and experience

• Strong attention to detail and a high standard of accuracy in transactional and financial administration.
• Experience in an invoicing, finance administration, or operational support role within an MRO, Aftermarket, or service-driven environment.
• Working knowledge of SAP (Sales & Distribution / Billing modules preferred) and experience using MRO Life or similar MRO systems.
• Ability to manage high volumes of data and transactions in a structured, deadline-driven environment.
• Clear, professional communication skills, with the ability to coordinate effectively across multiple stakeholders.
• Ability to prioritise workload while maintaining compliance, data integrity, and quality.

Desirable skills and experience

• Exposure to aerospace MRO or regulated environments.
• Understanding of turnback management, billing dispute resolution, and cash-collection processes.
• Familiarity with contractual billing principles and pricing structures.
• Exposure to Continuous Improvement or Lean methodologies.
• Interest in developing toward broader Storefront, invoicing, or operational excellence roles.