Service Centre Desk Operator Location: Pirin Court, Canning Town, London (near Canning Town & Star Lane stations) Salary: Competitive + Benefits Shift Pattern: 4 on, 4 off (12-hour shifts) - 6 Month Contract - with chance of extension Join a Team That Keeps Critical Infrastructure Moving! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Were looking for Service Centre Desk Operators to join our high-performing 24/7 Service Centre team. As the first point of contact for customers, youll play a vital role in managing incidents, coordinating resources, and ensuring the smooth delivery of services supporting critical transport and telecommunications networks across the UK. This is a fantastic opportunity for individuals with experience in customer service, helpdesk, service desk, contact centre, control room, logistics or operations environments. Full training will be provided. What Youll Be Doing Acting as the first point of contact for customer incidents and requests Logging, managing and owning incidents through to resolution Triaging and prioritising incoming requests Coordinating and dispatching engineers to customer sites Maintaining regular communication with customers and stakeholders Escalating incidents in line with agreed processes Monitoring service performance against SLA targets Working collaboratively with suppliers and internal teams Providing accurate administration and record keeping Delivering an outstanding customer experience at all times What Were Looking For Strong customer service experience Excellent verbal and written communication skills Ability to remain calm under pressure Strong organisational and multitasking skills A proactive approach to problem solving Comfortable working in a fast-paced operational environment Ability to work shifts as part of a 24/7 service operation Desirable Previous Service Desk or Helpdesk experience Experience working to SLAs or KPIs Dispatch, coordination or resource planning experience Experience within transport, telecommunications, utilities or other critical service environments What You'll Get <...
Service Desk Coordinator in East Kilbride employer: Morson Edge
As a leading player in the Energy Sector, our company offers an exceptional work environment in Bridgwater, Somerset, where you can thrive as a Welding / NDT Field Engineer. We pride ourselves on fostering a collaborative culture that prioritises employee growth and development, alongside competitive daily rates and the potential for contract extensions until December 2026. Join us to be part of a dynamic team dedicated to making a meaningful impact in the energy industry.
