Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service and scheduling for field operations, ensuring timely and accurate work.
- Company: Join a dynamic team focused on efficiency and customer satisfaction.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong IT skills, excellent communication, and ability to manage expectations.
- Other info: Opportunity for growth in a fast-paced, evolving workplace.
The predicted salary is between 28000 - 32000 £ per year.
Rate: £13.49 per hour
Hours: Full-time Monday - Friday 8-4/9-5
Contract: 6 months
Location: Derby
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations. You will collaborate with external suppliers, field managers, operatives, local planning authorities, and customers to ensure our field operations are timely and accurate across the region.
Key Accountabilities:
- Schedule customer-appointed and proactive work for our field technicians and repair crews.
- Liaise with customers, highway authorities, and local operational teams to ensure work is completed to the highest quality standards and in compliance with local regulations.
- Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
- Adhere to service levels that meet customer and company expectations.
- Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
- Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.
Experience & Capabilities:
- Strong IT skills, particularly with the Microsoft Office suite.
- The ability to work under pressure in a dynamic and evolving environment.
- Excellent communication skills with a proven track record of managing customer expectations.
- The capability to interpret and analyse complex information.
- Experience working to service levels and individual targets.
How to Apply:
If you meet the qualifications outlined above, we want to hear from you. Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.
Customer Service and Scheduling Coordinator in Derby employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Scheduling Coordinator in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their customer service goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service and Scheduling Coordinator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service and Scheduling Coordinator. Highlight your experience with scheduling, customer communication, and any relevant IT skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application showcases your excellent communication abilities. Whether it's through your writing style or examples of past experiences, let us know you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Morson Edge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key accountabilities and how your skills align with them. This will help you demonstrate that you're the perfect fit for the Customer Service and Scheduling Coordinator role.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed customer expectations in the past, as this will showcase your excellent communication skills.
✨Be Ready to Discuss Process Improvements
Think about times when you've identified opportunities for process improvements in previous roles. Be prepared to share these examples during the interview, as it shows your proactive approach and willingness to contribute to continuous improvement.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Office skills, especially if you have specific experiences using these tools in a customer service context. You might be asked about how you use technology to enhance efficiency, so having concrete examples ready will give you an edge.
