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For Companies At a Glance
- Tasks: Handle customer calls, resolve issues, and suggest upsell opportunities.
- Company: Join a dynamic team in Birchwood focused on customer service excellence.
- Benefits: Fixed-term contract with structured hours and a supportive work environment.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Experience in customer service and ability to handle challenging conversations.
- Other info: Perfect for those who thrive in busy, structured settings.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a client in Birchwood who is looking for Customer Service & Sales Advisors to join their team on a fixed-term contract.
Contract details:
- Start date: Friday 23rd January
- End date: Friday 1st May
- Hours: Monday to Friday, 8am-5pm
- Saturdays: 2 Saturdays in every 4 (9am-12.30pm)
- Location: Fully office-based (no hybrid/remote)
The role:
This is a fast-paced, inbound customer service role handling approximately 40-80 calls per day. You will be speaking with customers about a range of issues, including:
- Supporting vulnerable customers
- Handling and resolving late or lost deliveries
- Validating customer ID
- Discussing and offering packages across different fuel types
- Managing difficult conversations calmly and professionally
While customer care is the priority, you will also need the confidence to identify and suggest upsell opportunities where appropriate.
About you:
- Experienced in a fast-paced customer service or call centre environment
- Comfortable handling challenging conversations
- Patient, empathetic and resilient
- Confident communicator with good attention to detail
- Able to balance customer support with commercial awareness
- Must be able to commit to the full duration of the contract
This role would suit someone who enjoys structured, busy environments and takes pride in delivering good customer outcomes - even in tricky situations.
Customer Service & Sales Advisor employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky conversations you might face during the job.
✨Tip Number 3
Don’t forget to highlight your achievements! When discussing your experience, share specific examples of how you've handled challenging situations or upsold products. Numbers and results speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service & Sales Advisor role. Highlight any previous experience in fast-paced environments and your ability to handle challenging conversations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've supported customers in the past and how you’ve successfully upsold products or services.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morson Edge
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service & Sales Advisor role. Familiarise yourself with the types of calls you'll be handling and the skills required, like managing difficult conversations and upselling. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare examples from your past experiences in customer service or call centres that highlight your ability to handle challenging situations. Think about times when you resolved issues for customers or successfully upsold products. This will demonstrate your capability and resilience in a fast-paced environment.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s crucial for a role that involves handling customer queries and concerns. Show that you can listen and respond appropriately, just as you would with customers.
✨Demonstrate Empathy and Patience
Since the role involves supporting vulnerable customers, be prepared to discuss how you approach empathy and patience in your interactions. Share specific examples where you've had to remain calm and understanding, especially in tricky situations. This will highlight your suitability for the role and your commitment to delivering great customer outcomes.
