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- Tasks: Manage customer cases, schedule repairs, and ensure a smooth experience.
- Company: Dynamic staffing agency focused on customer service excellence.
- Benefits: Competitive hourly rate, overtime opportunities, and potential for permanent placement.
- Why this job: Join a supportive team and make a difference in customer satisfaction.
- Qualifications: Call centre experience and strong communication skills.
- Other info: Great opportunity for career growth after a 10-month contract.
The predicted salary is between 11 - 16 £ per hour.
A customer service staffing agency in the United Kingdom is seeking a Customer Service Representative to provide support to customers by managing their cases from start to finish. This role involves scheduling repairs, responding to queries, and ensuring a smooth customer experience.
Ideal candidates have call center experience and strong communication skills. The position offers a competitive hourly rate with opportunities for overtime and the potential for permanent placement after a 10-month contract.
Customer Service Advisor — Repairs & Scheduling (Temp-to-Perm) employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Repairs & Scheduling (Temp-to-Perm)
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and be ready to showcase your call centre experience. We want to see how you can handle queries and ensure a smooth customer experience.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to managing cases from start to finish.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and how they operate will give you an edge during interviews. We love candidates who show genuine interest in our mission and culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Customer Service Advisor — Repairs & Scheduling (Temp-to-Perm)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any call centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled customer queries or scheduling in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morson Edge
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Advisor role. Familiarise yourself with the responsibilities like managing cases, scheduling repairs, and responding to customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication skills are key for this role, prepare examples from your past experiences where you've effectively communicated with customers. Think about times when you resolved issues or provided exceptional service. Practising these scenarios will help you articulate your skills during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or a scheduling conflict. Practising your responses can help you feel more confident and articulate during the interview. Remember, it's all about showing how you can ensure a smooth customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
