At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and manage operational priorities.
- Company: Join Morson Edge, a forward-thinking engineering support company.
- Benefits: Competitive pay, potential for permanent role, and supportive work environment.
- Other info: Opportunity for career growth and to work with diverse teams.
- Why this job: Make a real impact in a fast-paced setting while developing your leadership skills.
- Qualifications: Experience in team leadership and strong communication skills are essential.
The predicted salary is between 16.62 - 16.62 £ per hour.
Location: Warrington, WA3 6XF
Contract: Temporary until 31 May 2027, with potential for extension or permanent employment
Hours: Monday–Friday, 8:00am–5:00pm, 40 hours per week
Pay Rate: £16.62 per hour (£34,569 pro rata)
Start Date: ASAP
ABOUT THE ROLE
Morson Edge are recruiting on behalf of our client for a Customer Experience Centre Assistant Team Leader to join their Engineering Support team in Warrington. You will support the day-to-day management of a small team, helping to prioritise work, manage escalations, maintain effective communication and ensure agreed KPIs and SLAs are achieved. The role will also involve deputising for the Team Leader during periods of absence and supporting the wider engineering operation.
KEY RESPONSIBILITIES
- Support and coordinate a small operational/engineering support team.
- Assist with the prioritisation and management of work orders, including P1 and P2 priorities.
- Monitor KPIs and SLAs and escalate any potential issues promptly.
- Provide day-to-day leadership, guidance and support to team members.
- Deputise for the Team Leader when required.
- Manage communications, feedback and escalations between internal teams, customers, vendors and service providers.
- Support the management of changing priorities and multiple deliverables.
- Maintain accurate records, reports and vendor information.
- Ensure a high standard of customer service and operational delivery.
ESSENTIAL REQUIREMENTS
- Previous experience leading, supervising, coordinating or supporting a team.
- Excellent communication and interpersonal skills.
- Ability to make effective decisions quickly and remain calm under pressure.
- Strong organisational skills with the ability to prioritise competing demands.
- Experience working in a fast-paced operational environment.
- Proficient in Microsoft Office, particularly Outlook, Word and Excel.
- Proactive, self-motivated and adaptable approach.
- Experience working with customers, contractors, vendors, engineers or other service providers.
- Engineering helpdesk or facilities management experience is advantageous but not essential.
- Strong team experience is a key requirement for this role.
APPLY TODAY
If you have team leadership or coordination experience, are confident managing priorities and enjoy working in a fast-paced operational environment, we'd like to hear from you. Apply today to find out more about this opportunity with Morson Edge.
Customer Experience Assistant Team Leader employer: Morson Edge
As a leading player in the Energy Sector, our company offers an exceptional work environment in Bridgwater, Somerset, where you can thrive as a Welding / NDT Field Engineer. We pride ourselves on fostering a collaborative culture that prioritises employee growth and development, alongside competitive daily rates and the potential for contract extensions until December 2026. Join us to be part of a dynamic team dedicated to making a meaningful impact in the energy industry.
