At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth order processes and excellent service.
- Company: Join a leading aerospace company in Fareham with a focus on customer satisfaction.
- Benefits: Competitive pay of £16.50ph, 12-month contract, and a supportive work environment.
- Other info: Dynamic role with opportunities to grow and develop your skills.
- Why this job: Make a real difference by enhancing customer experiences and driving service excellence.
- Qualifications: 1-3 years in customer service, proficient in ERP and Microsoft Office.
We are currently recruiting for a Customer Business Coordinator to work with an aerospace sector client based in Fareham.
As a Customer Business Co-ordinator, you will be the trusted link between our customers and the teams that bring their solutions to life. You will build strong, confident relationships, listen closely to customer needs, and keep communication clear, proactive and purposeful. Working across business, you will help turn customer requirements into seamless day-to-day delivery, ensuring every product and service reflects the quality and commitment our customers expect.
You will also champion customer satisfaction and service excellence, guiding orders from initial treatment through to follow-up with a customer-first mindset and a focus on making every interaction smooth, responsive and reliable.
Duties will include, but not limited to:
- Take full ownership of customer accounts, guiding each journey from order entry through to invoicing while identifying opportunities to introduce additional services that add value.
- Play a central role in bringing change to life within the live production environment, working closely with the right support teams to plan, coordinate and deliver successful outcomes.
- Build a clear understanding of the technical impacts within each change scope, helping to keep activity aligned, controlled and well communicated.
- Work alongside peers in Customer Support to share the latest manufacturing and production knowledge, keeping teams informed, confident and connected.
- Coordinate and follow up on customer requests and claims internally, ensuring progress is visible, timely and customer focused.
- Represent the customer voice in meetings, supporting service reviews and helping customers gain a clear view of the value and performance delivered by the company.
- Maintain accurate records that support traceability, accountability and smooth day-to-day customer service operations.
Skills, Knowledge & Experience:
- To do this job, you must be proficient in ERP, Microsoft Office, Microsoft Excel, Change Management and have basic knowledge in contract management, export, sales knowledge and logistics.
- We would appreciate it if you had CRM experience, ERP knowledge, and knowledge of smartcards.
- You need to be fluent in English.
- We would like someone to join our team who is customer-oriented, organized, autonomous, a team player, has excellent verbal and written communication skills, and works well under pressure.
- We are looking for someone with 1-3 years of experience in customer service or related roles.
Customer Business Coordinator employer: Morson Edge
Join a forward-thinking engineering firm in Manchester, where as a Senior Electrical Designer, you will thrive in a collaborative and innovative work culture. With a strong focus on employee growth, you will have the opportunity to mentor junior designers while working on significant projects across Water and Nuclear sectors, all within a hybrid working model that promotes work-life balance. Enjoy competitive salary packages and the chance to contribute to impactful engineering solutions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Business Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morson Edge.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morson Edge. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Business Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morson Edge.
How to prepare for a job interview at Morson Edge
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morson Edge's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morson Edge offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
