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- Tasks: Lead and mentor a dynamic Service Desk team while ensuring top-notch service delivery.
- Company: Join a growing Managed Service Provider making a difference in Health and Social Care.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on compliance and quality.
- Why this job: Step into a leadership role and shape the future of IT support.
- Qualifications: Experience in service desk leadership or senior engineering roles.
The predicted salary is between 40000 - 45000 £ per year.
A growing Managed Service Provider is looking for an IT Service Desk Team Leader to join their expanding operation supporting organisations across Health, Housing and Social Care environments throughout the UK. This is very much a people leadership role rather than a hands-on ticket role, ideal for an experienced Service Desk Team Lead or a senior engineer ready to take the next step into leadership.
What you'll be doing:
- Leading, mentoring and supporting a Service Desk team operating 7 days a week
- Overseeing ticket quality, prioritisation and SLA performance
- Acting as an escalation point for clients when required
- Supporting team development through 1:1s, coaching and performance management
- Ensuring compliance standards are adhered to including GDPR, Cyber Essentials and ISO27001
- Supporting recruitment and growth within the Service Desk function
- Working closely with senior leadership as part of a growing management team
- Remaining hands-off tickets unless supporting during peak periods
Technology Environment:
- Microsoft 365
- SharePoint / OneDrive / Intune / MFA
- ConnectWise suite
- Unifi Networking
- Draytek Routing
- Dell hardware environments
- Third-party supplier management
IT Service Desk Team Leader in Cromer employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader in Cromer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in leadership roles. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions for team leaders. Think about how you’d handle team dynamics and client escalations. We want you to shine when it’s your time to talk!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you’ve mentored others or improved team performance. We love hearing about real-life experiences that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate leaders like you to join our growing team.
We think you need these skills to ace IT Service Desk Team Leader in Cromer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Team Leader role. Highlight your leadership experience and any relevant technical knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a Service Desk team and how your past experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your People Skills: Since this role is all about people leadership, make sure to emphasise your mentoring and coaching abilities in your application. We want to see how you’ve supported team development in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Morson Edge
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've led teams in the past, focusing on mentoring and supporting team members.
✨Understand the Tech Stack
Familiarise yourself with the technology environment mentioned in the job description, such as Microsoft 365 and ConnectWise. Being able to discuss these tools confidently will show that you're prepared and understand the technical aspects of the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing ticket prioritisation or dealing with escalations. Think of real-life scenarios where you successfully navigated challenges and be ready to share those stories.
✨Showcase Your Compliance Knowledge
Since compliance is a key part of the role, brush up on GDPR, Cyber Essentials, and ISO27001 standards. Be prepared to discuss how you've ensured compliance in previous roles and how you would implement these standards in the new position.