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- Tasks: Lead and mentor a dynamic Service Desk team while ensuring top-notch service delivery.
- Company: A growing Managed Service Provider making a difference in Health, Housing, and Social Care.
- Benefits: Competitive salary, hybrid working, and clear progression opportunities.
- Other info: Join a vibrant team with exciting growth plans and flexible working.
- Why this job: Shape a team and drive service excellence in a meaningful sector.
- Qualifications: Experience in service desk leadership or senior engineering roles.
The predicted salary is between 40000 - 45000 £ per year.
A growing Managed Service Provider is looking for an IT Service Desk Team Leader to join their expanding operation supporting organisations across Health, Housing and Social Care environments throughout the UK. This is very much a people leadership role rather than a hands-on ticket role, ideal for an experienced Service Desk Team Lead or a senior engineer ready to take the next step into leadership.
What you'll be doing:
- Leading, mentoring and supporting a Service Desk team operating 7 days a week
- Overseeing ticket quality, prioritisation and SLA performance
- Acting as an escalation point for clients when required
- Supporting team development through 1:1s, coaching and performance management
- Ensuring compliance standards are adhered to including GDPR, Cyber Essentials and ISO27001
- Supporting recruitment and growth within the Service Desk function
- Working closely with senior leadership as part of a growing management team
- Remaining hands-off tickets unless supporting during peak periods
Technology Environment:
- Microsoft 365
- SharePoint / OneDrive / Intune / MFA
- ConnectWise suite
- Unifi Networking
- Draytek Routing
- Dell hardware environments
- Third-party supplier management
Why this opportunity?
- Clear progression into senior operational leadership
- Hybrid working with flexibility
- Growing business with exciting plans
- Meaningful work supporting highly regulated sectors
- Opportunity to genuinely shape and influence a team
If you're someone who enjoys leading from the front, developing people and driving service excellence we'd love to speak with you.
Locations
IT Service Desk Team Leader in Cromer, Norfolk employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader in Cromer, Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've mentored team members or improved service quality. This will help you stand out as a candidate who can genuinely shape and influence a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Team Leader in Cromer, Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Desk Team Leader role. Highlight your leadership experience and any relevant achievements in managing teams or improving service delivery.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about leading a Service Desk team. Share specific examples of how you've mentored others and driven performance, as this will resonate with our focus on people leadership.
Showcase Your Technical Knowledge: While this is a leadership role, having a solid understanding of the technologies we use is crucial. Mention your familiarity with Microsoft 365, ConnectWise, or any other relevant tools to show you’re ready to support your team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to see your enthusiasm for joining our growing team!
How to prepare for a job interview at Morson Edge
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led a team in the past, especially in high-pressure situations.
✨Familiarise Yourself with Compliance Standards
Since this role involves ensuring compliance with GDPR, Cyber Essentials, and ISO27001, brush up on these standards. Be prepared to discuss how you would implement and maintain these compliance measures within the team.
✨Showcase Your Mentoring Skills
Think about your experience in mentoring and coaching team members. Prepare to discuss how you’ve supported team development through 1:1s and performance management, and how you plan to continue doing so in this new role.
✨Understand the Technology Environment
Get acquainted with the technology stack mentioned in the job description, like Microsoft 365 and ConnectWise. Even though it's a leadership role, showing that you have a solid understanding of the tools your team will be using can set you apart.