At a Glance
- Tasks: Help customers with water supply issues through inbound calls and provide support.
- Company: Join Severn Trent's dedicated contact centre team in Coventry.
- Benefits: Earn £13.72 per hour with flexible shifts and free parking.
- Other info: Enjoy full training and a fixed rota for work-life balance.
- Why this job: Make a real difference by supporting customers during critical times.
- Qualifications: Customer service experience and strong communication skills are a plus.
Location: Coventry
Contract Type: Temporary - 3 month contract
Salary: £13.72 per hour
Hours: 37.5 hours per week, on a rota between 6:30am - 10:00pm, including weekends and bank holidays.
About the Role
Morson Talent is proud to be recruiting on behalf of Severn Trent for Customer Service Advisors to join their dedicated contact centre team in Coventry. This role is all about helping customers when they need it most. You will be taking inbound calls from customers reporting issues with their water supply - whether it's low pressure, cloudy water, internal flooding, or blockages. You won't be dealing with complaints; instead, your focus will be on quickly and empathetically identifying faults and providing reassurance and support.
Key Responsibilities
- Answer inbound calls from customers reporting water-related faults
- Log all information accurately and efficiently
- Provide updates and reassurance during incidents
- Use strong problem-solving skills and show empathy throughout the call
- Adapt to changes in call demand, especially during bad weather
- Occasionally make outbound calls to follow up on existing queries (very rare)
What We're Looking For
- Previous customer service or contact centre experience (highly beneficial)
- Strong communication and active listening skills
- Ability to stay calm and resilient under pressure
- Excellent attention to detail
- Ability to build rapport quickly with a wide range of customers
- Willingness to work a rotating shift pattern (including early mornings, evenings, weekends, and bank holidays)
Shift Pattern
- 37 hours per week: Rotating shift pattern between 6:30am - 10:00pm (working the same shift all week. I.e. if you are on early shifts 6:30am - 2:30pm you will be on them for the whole week).
- Fixed 8-week rota provided in advance
- Free on-site parking for shifts before 7am or after 7pm, and on weekends/bank holidays
Training & Onboarding
- Full training provided over four weeks
- On-site interviews only
If you are interested, APPLY below and we will be in touch.
Inbound Customer Service Advisor in Coventry employer: Morson Edge
Severn Trent is an exceptional employer, offering a supportive work culture where employees are valued for their contributions to customer service excellence. Located in Coventry, the company provides comprehensive training and a structured shift pattern, ensuring a balanced work-life experience while fostering personal growth and development opportunities within the dynamic water supply sector.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor in Coventry
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morson Edge.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morson Edge. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Inbound Customer Service Advisor in Coventry
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morson Edge.
How to prepare for a job interview at Morson Edge
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morson Edge's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morson Edge offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
