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- Tasks: Manage credit control processes and support debt recovery for a dynamic Trust.
- Company: Join a reputable Trust focused on financial stability and community impact.
- Benefits: Home-based role with flexible hours and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in financial management while developing your skills.
- Qualifications: GCSEs in Maths and English; credit control experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Home Based Credit Controller.
Duration End: Mid-late September 2026
Working Hours: 37hpw (8.30am-5.00pm with an hour lunch break Mon-Thurs & 8.30am-4.30pm on Friday)
Job Purpose:
As a valued member of the processing team to help deliver the credit control function on behalf of the Trust and its subsidiaries. Without effective collection processes, the Trust would be unable to effectively manage cashflow which could affect the future financial stability of the organisation. To help support the delivery of the Trust's debt recovery activities, to include but not limited to:
- The collection processing of consumer and commercial debt across c.8.5K customers
- Issuing of around 10.5K dunning/reminder letters
- Managing around 500+ payment plans
- Initiating approx. 500+ legal referrals through our 3rd party external provider
- Managing write-offs and working extensively with budget holders to progress and proactively manage the Trust's debtors
Key Accountabilities:
The risks associated with this role are both financial and reputational. Without effective Debt Collection processes, the Trust would be unable to collect any monies owing. The impact of ineffective Credit Management would leave the Trust open to legal counter claims and customer complaints. Handling of confidential data and financial details require this role to fully comply with the Data Protection Act.
To comply with credit control processes and ensure financial transactions are performed in accordance with policies and all applicable statutory laws and regulations. This requires in-depth, detailed knowledge of all processes, accounting practices and applicable legislation. It is the responsibility of the role to contribute to the review, design and implementation of processes which deliver all required results, taking account of business and customer requirements.
To actively support the credit control manager in performing the key activities across the wider debt recovery function and to ensure that all Credit Control operations are carried out in an efficient, effective manner and in accordance with agreed SLAs. This operates to a quality management system (QMS) and control measures to ensure correct outputs are achieved.
To ensure that Trust debt is collected as quickly and efficiently as possible to provide maximum cash flow using influencing and communication skills and sound judgment to achieve best outcomes for the Trust in each individual case, e.g., agreeing successful payment plans. Building rapport with customers in order to achieve a realistic outcome and maintain customer satisfaction. Recommend debts for write-off and customer refund.
To engage with key stakeholders throughout Trust to promote services and grow relationships to benefit the Trust. Hold regular debt reviews to encourage stakeholders to resolve queries, keep write-offs up to date and discuss service issues in order to ensure up-to-date debtors ledger.
Assisting colleagues with following SAP & Trust processes and procedures, providing training as required. The job holder must have excellent communication skills in order to provide clear instruction to colleagues about the process and rationale behind it.
Carry out the following senior duties in addition to credit control duties:
- Train and mentor both new and junior members of the team
- Attend SAP national forum to identify efficiencies and be able to write a business case for consideration by the S2C Manager
- Maximise revenue for Trust for Utilities/Rent
- Responsible for incoming revenue of £40k pa for unpaid direct debits
- Organise and lead regular debt reviews with colleagues/groups within Trust
- Lead the way by ensuring the most effective debt collection methods are used
- Provide absence cover for team manager, e.g., in relation to producing month-end reports, completing and authorising refunds, ensuring all tasks completed by team, carry out SAP testing and authorise changes to go into PRD, organise and chair team meetings
- Regular user acceptance testing on financial transactions across various platforms
- Work to cyclical financial deadlines, meeting month-end and year-end deadlines for debtor chasing, cash collection, cash postings and allocation, unallocated cash and customer refunds
Displaying the Trust values and behaviours at all times and ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values.
Key Relationships:
To engage all stakeholders throughout Trust to promote services and grow relationships to benefit the Trust.
Knowledge, Experience & Skill:
- Educated to GCSE level including Maths & English
- Member of the Chartered Institute of Credit Management (desirable)
- Extensive Credit Control/Debt Recovery Experience
- Experience of operating to a quality management system
- Confident user of Word and Excel
- SAP experience in particular FICO, Credit Management and SD modules
- Ability to understand and work within organisational policies. Suggest and implement improvements
Credit Controller in Coventry employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Coventry
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend online events, and connect with potential colleagues. You never know who might have a lead on that perfect Credit Controller role!
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can handle debt recovery effectively.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds when they're making decisions.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Credit Controller in Coventry
Some tips for your application 🫡
Keep It Relevant: When you're writing your application, make sure to tailor it to the Credit Controller role. Highlight your experience in credit control and debt recovery, and show us how your skills align with what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; give us examples of how you've used your communication and influencing skills in past roles. We want to see how you can build rapport with customers and manage debt effectively.
Be Clear and Concise: Make your application easy to read. Use clear language and avoid jargon where possible. We appreciate straightforwardness, so get to the point while still showcasing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure all your information is up to date and in order, making it easier for us to review your application.
How to prepare for a job interview at Morson Edge
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of cash flow management, debt recovery processes, and relevant legislation. Be ready to discuss how you've successfully managed debts in the past and any specific metrics you've achieved.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've built rapport with customers or stakeholders to resolve issues. Think about times when your influencing skills led to successful outcomes, and be ready to share these stories during the interview.
✨Familiarise Yourself with SAP
Since SAP experience is mentioned in the job description, make sure you understand the basics of the FICO, Credit Management, and SD modules. If you have specific experiences using SAP, prepare to discuss them and how they contributed to your success in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Credit control often involves navigating complex situations. Think of examples where you've had to analyse a problem, propose a solution, and implement it effectively. Highlight your ability to work under pressure and meet deadlines, especially in relation to month-end and year-end processes.