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- Tasks: Support customers in arrears with empathy and clear communication while managing repayment plans.
- Company: Dynamic UK retail bank focused on community support and transformation.
- Benefits: Up to £35,000 salary, flexible hybrid work, and a caring team environment.
- Why this job: Make a real impact in underserved communities while developing your career.
- Qualifications: Experience in collections and strong communication skills are essential.
- Other info: Join a collaborative team with opportunities for growth in a regulated environment.
The predicted salary is between 28000 - 42000 £ per year.
Central London (Hybrid) | Up to £35,000 + benefits | Full Time – Mon–Fri, alt Saturdays
Are you a customer-focused professional with a background in collections and arrears management? Do you thrive in a fast-paced, regulated environment where empathy and clear communication matter? If so, this could be the perfect opportunity for you.
We are working with a dynamic and growing UK retail bank with deep community roots and an exciting transformation journey underway. The organisation is committed to providing accessible, responsible finance and meaningful customer support – especially when it matters most. Now, they are looking for a Collections Executive to play a vital role in managing customer relationships, particularly for those facing financial difficulty.
Why You’ll Love This Role- Join a forward-thinking, digitally enabled bank that’s making a real impact in underserved communities
- Be part of a supportive team that genuinely cares about customers and operates with warmth and integrity
- Enjoy a flexible hybrid model (2–3 days in a modern Central London office)
- Act as the first point of contact for customers in arrears, delivering clear, empathetic, and solutions-driven support
- Agree affordable and sustainable repayment plans tailored to individual customer needs
- Identify and support vulnerable customers, applying appropriate forbearance strategies
- Handle inbound/outbound calls, emails, and SMS communications related to loans and savings products
- Maintain accurate customer records and ensure full compliance with internal policies and regulatory requirements
- Liaise with internal departments to ensure seamless case handovers and customer experience
- Spot and escalate complex cases, recommending next steps to senior managers
- Support general customer service when needed – we are a small, collaborative team
- Proven experience in collections, arrears, or recoveries within a financial services setting
- Strong communication skills with the ability to de-escalate situations and build trust
- Solid understanding of UK financial regulations, especially around customer vulnerability and fair treatment
- Excellent attention to detail and ability to work independently in a hybrid setting
- Comfortable using Excel and managing administrative tasks with accuracy
- A proactive team player with a problem-solving mindset
- Experience working with UK savings products
- Familiarity with systems like Phoenix or UK payment schemes
Collections Executive employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about collections. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've helped customers in difficult situations – it’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Collections Executive role. Highlight your experience in collections and arrears management, and don’t forget to showcase your strong communication skills and understanding of UK financial regulations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer support and how you can contribute to the bank's mission of providing responsible finance. Be sure to mention any relevant experience with vulnerable customers.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled challenging situations in the past. This will demonstrate your ability to de-escalate issues and build trust with customers, which is key for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Morson Edge
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of collections and arrears management. Familiarise yourself with UK financial regulations, especially those related to customer vulnerability and fair treatment. This will show that you're not just a candidate, but someone who understands the industry.
✨Show Empathy
Since this role involves dealing with customers in financial difficulty, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully handled sensitive situations. This will highlight your customer-focused approach and your knack for building trust.
✨Practice Clear Communication
In a fast-paced environment, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face as a Collections Executive, showcasing your solutions-driven mindset.
✨Be Ready to Discuss Teamwork
This position requires collaboration with various departments. Think of instances where you've worked effectively within a team, especially in challenging situations. Highlighting your proactive team player attitude will resonate well with the interviewers, showing that you can contribute positively to their supportive culture.
