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For Companies At a Glance
- Tasks: Lead strategic customer insight initiatives to drive global product innovation.
- Company: Join a globally respected organisation known for innovation and sustainability.
- Benefits: Competitive salary, fully remote work, and significant influence on customer strategy.
- Why this job: Shape how customer insights drive impactful decisions at a global scale.
- Qualifications: Extensive experience in customer insight and market research at director level.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 125000 - 140000 £ per year.
12 Month Fixed Term Contract
Fully Remote UK
Salary: £125,000–£140,000
We are partnering with a highly respected global organisation with a strong reputation for innovation, sustainability and operational excellence. Operating at significant international scale, this business is fast paced, data driven and deeply customer focused, with complex product portfolios and global customer bases.
They are seeking an experienced Consumer Insights Director to lead a high profile, strategic programme within their Global Product Innovation team. This role will shape how the organisation engages customers, understands evolving market needs, and converts insight into clear direction for product strategy and long-term innovation.
This is a director level role requiring strong leadership, deep research capability and the ability to influence senior stakeholders across regions and functions.
- Provide strategic leadership for customer experience, customer insight and market engagement activity supporting global product innovation.
- Set the direction for customer research across a wide range of qualitative and quantitative methods, overseeing both approach and execution.
- Lead customer and market engagement programmes to gather deep, unbiased understanding of customer needs, behaviours and unmet demand.
- Develop and apply customer and market segmentation frameworks to inform innovation, prioritisation and commercial decision making.
- Identify and analyse market and customer trends, with a strong focus on long-term customer needs and future opportunities.
- Apply user-centred design principles to ensure customer insight directly shapes product and experience development.
- Translate complex insight into clear, actionable strategies and recommendations for senior leaders and cross-functional teams.
- Act as a trusted advisor and subject matter expert on customer experience and insight at executive level.
- Influence and collaborate effectively across product, commercial, innovation, marketing and regional teams.
- Ensure insight is embedded into decision making, not treated as a standalone activity.
- Lead engagement across multiple markets, including German-speaking customers, using appropriate methods, partners or approaches where required.
About you
- Extensive experience leading customer experience, customer insight or market research functions at director level within large, complex global organisations.
- Strong expertise in customer research across a wide range of methodologies, with credibility in both strategic design and practical delivery.
- Proven experience in customer and market segmentation, and in using segmentation to drive real business decisions.
- Deep understanding of customer engagement and user-centred design in a commercial or product-led environment.
- Highly analytical, with the ability to identify market trends and translate insight into actionable strategies and plans.
- Commercially minded, with a clear bias for action and outcomes.
- Excellent stakeholder engagement skills, able to listen, challenge and shape direction in senior, cross-functional settings.
- Confident communicator, able to present clearly and persuasively to executive audiences.
- Resilient and comfortable operating in ambiguous, fast moving environments where views may be challenged.
- German language skills are not required, but candidates must demonstrate a credible approach to engaging German-speaking customers.
- Experience or knowledge of German FMCG or retail markets is a strong advantage.
Why consider this role
- High profile, director level position with significant influence over global product innovation and customer strategy.
- Opportunity to shape how customer insight drives decision making at scale.
- Fully remote UK based role.
- Competitive FTC salary at the top end of the market: £125,000–£140,000 pro rata.
- Work with a globally recognised organisation known for innovation, sustainability and operational excellence.
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Consumer Insight Director in City of London employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Insight Director in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led customer insights or influenced product strategies in the past. This will demonstrate your expertise and make you memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Consumer Insight Director in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Insights Director role. Highlight your experience in customer research and strategic leadership, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to influence stakeholders and drive customer insight.
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, be sure to include examples of how you've identified market trends and translated insights into actionable strategies. This will show us you can think critically and strategically.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Morson Edge
✨Know Your Insights
Before the interview, dive deep into the latest trends in consumer insights and market research. Familiarise yourself with the methodologies mentioned in the job description, like qualitative and quantitative methods. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Consumer Insights Director, you'll need to lead teams and influence stakeholders. Prepare examples from your past experiences where you've successfully led projects or initiatives. Highlight how you’ve engaged cross-functional teams and shaped strategic decisions based on customer insights.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle ambiguity. Think of situations where you had to make tough decisions based on limited data or conflicting stakeholder opinions. Be ready to explain your thought process and the outcomes of your actions.
✨Engage with the Company’s Values
Research the company’s commitment to innovation and sustainability. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. This shows that you’re not just looking for a job, but are genuinely interested in being part of their journey.
