At a Glance
- Tasks: Manage boating traffic and ensure safety on the iconic Pontcysyllte Aqueduct.
- Company: Join the Canal & River Trust, a leader in preserving heritage sites.
- Benefits: Enjoy outdoor work, flexible hours, and a vibrant team atmosphere.
- Other info: Work in a dynamic tourist environment with opportunities for personal growth.
- Why this job: Be part of a unique experience while promoting safety and visitor enjoyment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 36000 - 44962 £ per year.
Purpose of the Role
To deliver the safe, controlled, and efficient movement of powered and unpowered boating traffic across the Pontcysyllte Aqueduct by actively managing navigation, enforcing safety requirements, and providing a high-quality experience for boaters and visitors. This role will operate in designated hours of peak demand. Reporting to the local Operational Team, the role will be supported by on-site Trust colleagues at Trevor Basin and will be an important part not only in reinforcing safety at the site but also in reinforcing visitor experience and thereby promoting this important World Heritage Site.
Key Responsibilities
- Navigation & Traffic Control - Control entry and exit to the aqueduct in line with the operating model implementing single-direction navigation. Use stop/go paddles to regulate movement, manage batches of craft on a one-way system and in conjunction with colleague Operatives. Provide a link with both Operations Team and on-site Destinations & Attractions team/volunteers to ensure effective communication across the site.
- Safety & Risk Management - Maintain safe navigation at all times. Enforce no overtaking and low speeds as well as safe distancing of craft. Monitor boat behaviour and intervene where needed providing relevant advice to boaters and aqueduct users. In accordance with Trust safety procedures, report and record incidents of concern where necessary. Help manage any safety incidents in line with Trust procedures and in conjunction with local Trust staff and - where necessary - emergency services or other partner organisations.
- Queue & Flow Management - Manage queues on the Aqueduct and at either end during peak times. Adjust flow timings to reduce congestion. Communicate waiting times and delays to customers and users.
- Customer Service - Provide a visible, friendly and professional presence for the Canal & River Trust. Assist inexperienced users on the canal as well as moderate and mitigate towpath congestion. Answer queries and support visitor experience in conjunction with on-site colleagues.
Key Skills
- Strong verbal communication
- Ability to remain calm under pressure
- A strong awareness of safety and positive attitude to promoting safe working
- Customer service skills necessary
Working Conditions
- Outdoor role based on the Aqueduct. Access to Trust welfare facilities on-site.
- Busy and dynamic tourist environment in a renowned World Heritage site.
- Weekend and peak period working.
Aqueduct Operations Operative in Chirk employer: Morson Edge
As an Aqueduct Operations Operative at the iconic Pontcysyllte Aqueduct, you will be part of a dedicated team committed to ensuring the safety and enjoyment of visitors in a stunning World Heritage Site. Our supportive work culture prioritises employee growth, offering training and development opportunities while fostering a collaborative environment with on-site colleagues. Enjoy the unique advantage of working outdoors in a vibrant tourist setting, where your contributions directly enhance the visitor experience.
StudySmarter Expert Advice🤫
We think this is how you could land Aqueduct Operations Operative in Chirk
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Get involved in local transportation and logistics communities. Check out meetups or social media groups where professionals hang out. Networking with people already in the field can lead to insider tips and potential job opportunities, especially during peak seasons.
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Companies in the transportation and logistics sector often ramp up their hiring during peak seasons. Stay alert for announcements from Morson Edge about seasonal positions. Sign up for job alerts on their website to catch openings as soon as they drop!
✨Show Off Your Skills on the Ground
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We think you need these skills to ace Aqueduct Operations Operative in Chirk
Some tips for your application 🫡
Show Off Your Time Management Skills:In the transportation and logistics industry, being organised is key! Highlight any experiences where you successfully managed multiple tasks or tight schedules. This is especially important for a seasonal role like Aqueduct Operations Operative at Morson Edge, where timing is everything.
Highlight Relevant Certifications:If you’ve got any industry-specific certifications, like fork lift licences or safety training, make sure to include them in your CV. These show that you’ve got the necessary skills for the job and can hit the ground running during this busy season.
Tailor Your Cover Letter to the Busy Season:For a seasonal role, it's essential to express your motivation and flexibility. Use your cover letter to explain why you’re interested in working during this peak time and how you can contribute to Morson Edge’s success by being available when they need you the most!
Use Your CV to Demonstrate Practical Experience:Since you're applying for a seasonal position, any practical experience in transportation, logistics, or related fields should be front and centre in your CV. Make sure to list your previous roles, focusing on what you actually did, so that Morson Edge can see you’re ready to roll.
How to prepare for a job interview at Morson Edge
✨Know Your Logistics Tools
Make sure you're familiar with the software and tools commonly used in transportation and logistics, like TMS (Transportation Management Systems). Be ready to discuss how you've used these tools before or how you'd approach using them effectively at Morson Edge.
✨Emphasise Adaptability and Teamwork
Since this is a seasonal role, highlight your flexibility and ability to adapt quickly to changing demands, especially during peak times. Discuss any past experiences where you successfully collaborated with a team to meet tight deadlines, as that's a big deal in logistics!
✨Case Studies and Real-Life Scenarios
Prepare to tackle some situational questions or case studies. Interviewers might ask how you would manage unexpected delays or coordinate with multiple stakeholders. Practising these types of questions will help us demonstrate our problem-solving skills effectively.
✨Show off Your Customer Service Skills
Even in logistics, customer service is key. Be prepared to talk about how you've handled client interactions or resolved issues in the past. They'll want to see that you're someone who can keep customers happy, especially when things get hectic during the season!
