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For Companies At a Glance
- Tasks: Handle inbound calls, support customers, and manage sales opportunities.
- Company: Dynamic contact centre in Birchwood with a focus on customer care.
- Benefits: Competitive salary, bonus potential, and structured working hours.
- Why this job: Join a fast-paced team and make a real difference for customers.
- Qualifications: Experience in customer service or call centre roles preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24570 - 30000 £ per year.
We are recruiting Inbound Customer Service & Sales Advisors to join a busy contact centre team in Birchwood on a fixed-term contract. This opportunity is well suited to experienced customer service or call centre professionals who enjoy fast-paced, structured environments and delivering strong customer outcomes.
Contract Details
- Start date: Friday 23rd January
- End date: Friday 1st May
- Hours: Monday to Friday, 8:00am – 5:00pm
- Saturday working: 2 Saturdays in every 4 (9:00am – 12:30pm)
- Location: Birchwood, Warrington
The Role
As an Inbound Customer Service & Sales Advisor, you will manage a high volume of inbound calls (approximately 40–80 calls per day) and provide professional, empathetic support to customers. Key responsibilities include:
- Supporting vulnerable customers with care and professionalism
- Resolving late or lost delivery issues
- Validating customer identification accurately
- Discussing and offering fuel and energy packages
- Managing difficult or sensitive conversations calmly
- Identifying and suggesting appropriate upsell opportunities
While customer service is the priority, you will also apply strong commercial awareness where suitable.
About You
You will ideally have:
- Experience in a call centre, contact centre, or fast-paced customer service role (e.g. hospitality)
- Confidence handling challenging conversations
- A patient, empathetic, and resilient approach
- Strong communication skills and attention to detail
- The ability to balance customer care with sales awareness
- Availability to commit to the full duration of the contract
Why Apply?
This role is ideal for someone who enjoys working in busy, structured environments and takes pride in delivering positive customer outcomes, even in challenging situations. Apply now to be considered for this Inbound Customer Service & Sales Advisor role in Birchwood.
Locations
Inbound Call Handler - Customer Service and Sales in Cheshire, Warrington employer: Morson Edge
Contact Detail:
Morson Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Handler - Customer Service and Sales in Cheshire, Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our experience effectively.
✨Tip Number 3
Dress the part! Even if it's a call centre role, looking professional can make a great first impression. It shows we take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Inbound Call Handler - Customer Service and Sales in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous call centre or customer service roles you've had, and don’t forget to showcase your ability to handle challenging conversations with empathy.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Customer Service & Sales Advisor role. Mention your passion for delivering strong customer outcomes and how you can contribute to our busy contact centre team.
Showcase Your Communication Skills: Since this role involves managing a high volume of calls, it’s essential to demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Birchwood!
How to prepare for a job interview at Morson Edge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like managing high volumes of calls and providing empathetic support. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Prepare for Challenging Scenarios
Since this role involves handling difficult conversations, think about past experiences where you successfully managed tough situations. Be ready to share specific examples that demonstrate your patience, empathy, and resilience. This will show them you can handle the pressure.
✨Showcase Your Sales Awareness
While customer care is crucial, don’t forget to highlight your commercial awareness. Prepare to discuss how you’ve identified upsell opportunities in previous roles. This will illustrate that you can balance customer satisfaction with sales goals, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how success is measured in the role. This not only shows your interest but also gives you a chance to assess if the company culture fits you.
