Operational Supervisor in Cheshire, Ellesmere Port

Attractions. 4 months temporary opportunity. We're excited to welcome a new Operational Supervisor at Ellesmere Port.

Working Hours & Location

This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Ellesmere Port.

Role Overview:

Working across our visitor attraction, the Operational Supervisor will be responsible for the safe and efficient operation at National Waterways Museum, Ellesmere Port, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Operational Supervisor will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.

Key Responsibilities

• Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service for example in retail, catering or conferencing.
• Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.
• Customers dealt with to expected standards of courtesy and care resolve concerns/complaints.
• Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/business planning and budgetary planning.
• Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required liaise with other operational teams, contractors and the Trust management structures, as necessary for the execution of works.
• Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
• Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.
• Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.

About you

You're an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming, and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you're comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.

Skills & Qualifications

• Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.
• Valid driving licence appropriate to vehicle for specific roles.
• Proven experience in a customer facing relevant to the task required.
• Previous retail/catering experience - Desirable.
• Proven experience in direct sales, handling cash and the application of appropriate procedures.
• Proven experience in monitoring budgets and providing management reporting.
• Proven experience in leading and motivating teams directing, prioritising and delegating daily tasks.
• Proven experience leading volunteers.
• Proven experience with the use of computers and software packages.
• Ability to work flexibly, in accordance with business demands.
• Ability to multi-task, and work prioritisation.

Contact & Application

If you have any questions, feel free to reach out to us at. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.