At a Glance
- Tasks: Lead a team and manage services that support members and partners.
- Company: High-profile professional membership organisation in Central London.
- Benefits: Competitive salary, excellent benefits, and hybrid working.
- Other info: Great opportunity for career growth with strong stakeholder engagement.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in professional services, team leadership, and project management.
The predicted salary is between 40000 - 50000 € per year.
Location: Central London, hybrid working (3 days from home per week)
Salary: Competitive, with excellent benefits
Reports to: Head of Services
Team: Manages 2 Services Administrators
About the Role
We are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation's members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs. You will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners.
Key Responsibilities
- Team Leadership
- Manage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvement
- Foster a collaborative team culture
- Service Portfolio Management
- Oversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and compliance
- Monitor risks and implement mitigation strategies
- Handle low to medium-level complaints and protect the organisation's reputation
- Business Development
- Research and assess opportunities to enhance existing services and implement new initiatives
- Support business case development, financial forecasting, and feasibility analysis
- Collaborate with internal teams to deliver income-generating products
- Project Support & Operational Excellence
- Work with Finance, IT, and Marketing to ensure services and processes are efficient, effective, and fit for purpose
- Contribute to process improvements and operational reporting
- Stakeholder Engagement
- Build strong relationships with colleagues, members, and external partners
- Gather insights to inform service improvement and product development
Experience Needed
- Strong understanding of professional services or membership organisations
- Excellent administration and time management skills, with strong attention to detail
- Demonstrable experience in research, service or product development, and project management
- Experience of risk management and implementing mitigation strategies
- Proven team leadership and line management experience
- Excellent interpersonal and relationship-building skills
- Strong written and verbal communication skills
- IT literate, including MS Word, Excel, PowerPoint, and content management systems
Desirable
- Experience in a professional membership, regulatory, or service-focused organisation
Why Apply?
- Competitive salary and benefits
- Hybrid working with 3 days from home
- Opportunity to lead a small team and influence service delivery
- Central London location with excellent transport links
Senior Services Coordinator in Bradford employer: Morson Edge
Join a prestigious professional membership organisation that values its employees and fosters a collaborative work culture. With a competitive salary, excellent benefits, and the flexibility of hybrid working in the heart of Central London, this role offers you the chance to lead a dedicated team while making a meaningful impact on service delivery. The company prioritises employee growth and development, ensuring you have the resources and support needed to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Coordinator in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Services Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their services, values, and recent developments. This will help you tailor your responses and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Practice your leadership stories! As a Senior Services Coordinator, you'll need to demonstrate your team management skills. Think of specific examples where you've led a team to success or improved service delivery, and be ready to share them.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Services Coordinator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Services Coordinator role. Highlight your team leadership and project management experience, as well as any relevant achievements in service delivery.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved services in previous positions, and don’t forget to show your enthusiasm for working with our organisation!
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Morson Edge
✨Know Your Services Inside Out
Before the interview, make sure you thoroughly understand the services portfolio of the organisation. Research their current offerings and think about how you can contribute to enhancing them. This will show your genuine interest and help you discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Senior Services Coordinator, you'll be managing a team. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you fostered collaboration or improved performance, and be ready to share these stories during the interview.
✨Prepare for Business Development Questions
Since the role involves supporting business development initiatives, brush up on your knowledge of service enhancement and income-generating products. Be prepared to discuss any relevant experience you have in researching opportunities and developing business cases.
✨Engage with Stakeholder Management
Strong relationship-building skills are crucial for this role. Think of examples where you've successfully engaged with stakeholders, whether internal or external. Be ready to discuss how you gathered insights to inform service improvements and how you maintained those relationships.
