At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and manage daily operations.
- Company: Join a forward-thinking engineering support team in Warrington.
- Benefits: Competitive pay, potential for permanent role, and supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in team leadership and strong communication skills required.
The predicted salary is between 16.62 - 16.62 £ per hour.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
CUSTOMER EXPERIENCE CENTRE ASSISTANT TEAM LEADER
Location: Warrington, WA3 6XF
Contract: Temporary until 31 May 2027, with potential for extension or permanent employment
- Pay
- Start
- Date: ASAP
ABOUT THE ROLE
Morson Edge are recruiting on behalf of our client for a Customer Experience Centre Assistant Team Leader to join their Engineering Support team in Warrington.
You will support the day-to-day management of a small team, helping to prioritise work, manage escalations, maintain effective communication and ensure agreed KPIs and SLAs are achieved.
The role will also involve deputising for the Team Leader during periods of absence and supporting the wider engineering operation.
KEY RESPONSIBILITIES
- Support and coordinate a small operational/engineering support team.
- Assist with the prioritisation and management of work orders, including P1 and P2 priorities.
- Monitor KPIs and SLAs and escalate any potential issues promptly.
- Provide day-to-day leadership, guidance and support to team members.
- Deputise for the Team Leader when required.
- Manage communications, feedback and escalations between internal teams, customers, vendors and service providers.
- Support the management of changing priorities and multiple deliverables.
- Maintain accurate records, reports and vendor information.
- Ensure a high standard of customer service and operational delivery.
ESSENTIAL REQUIREMENTS
- Previous experience leading, supervising, coordinating or supporting a team.
- Excellent communication and interpersonal skills.
- Ability to make effective decisions quickly and remain calm under pressure.
- Strong organisational skills with the ability to prioritise competing demands.
- Experience working in a fast-paced operational environment. xgikmsk
- Proficient in Microsoft Office, particularly Outlook, Word and Excel.
- Proactive, self-m Please click on the apply button to read the full job description
Customer Experience Assistant Team Leader in Birchwood employer: Morson Edge
As a leading player in the Energy Sector, our company offers an exceptional work environment in Bridgwater, Somerset, where you can thrive as a Welding / NDT Field Engineer. We pride ourselves on fostering a collaborative culture that prioritises employee growth and development, alongside competitive daily rates and the potential for contract extensions until December 2026. Join us to be part of a dynamic team dedicated to making a meaningful impact in the energy industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant Team Leader in Birchwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morson Edge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morson Edge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant Team Leader in Birchwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morson Edge:Your cover letter is your chance to shine! Tell us why you want to work at Morson Edge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morson Edge!
How to prepare for a job interview at Morson Edge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
